Property Claims Adjuster (Current Employee) – Oakville, ON – 28 November 2018
A typical day at work includes taking inbound claims Answering client's emails, calls and voicemails Adjusting property claims Reviewing coverage against the policy wordings Reviewing estimate and scope or repairs Dealing with contractors Settlement claims
I have learnt a lot about people, personality, empathy, what is important to different people just to name a few.
The hardest part of the job is when contractors cause delays in clients repairs.
The best part of the job is restoring client's property to pre-lost condition and see how happy and grateful they are for my assistance.
Senior Underwriting Manager (Current Employee) – Markham, ON – 6 January 2019
I've been in different roles so advancement and opportunity are a strong part of the culture. Getting better at collaboration between departments however a challenge getting new ideas and approaches past the more tenured employees. Good part of that is that people stay as they like the culture and the company.
Senior Business Analyst (Current Employee) – Toronto, ON – 25 October 2018
Aviva Canada is one of the best place to work. I can see this is good platform for the fresher to learn business process and different technologies. Managers are very professional and the work culture is very user friendly. The best thing is you can access/approach the people with in the same building, from which things can be done easily.
Jr U/W - equipmemt breakdown (Former Employee) – Toronto, ON – 22 October 2018
Unfair treatment Zero management Workload is too much or too little No job security management plays favorites No corporate culture Use fear as a management style Do NOT care about employees Managers never in the office
Assistant Manager- Aviva UK Finance Operations (Former Employee) – Toronto, ON – 23 October 2018
Improve business partner and client satisfaction to achieve mature and sustainable operating model. Perform Administration activities of the subordinates of the team. Maintain highest quality and cover the Service Level Agreements within the team.
anonymous (Former Employee) – Hamilton, ON – 18 July 2018
Incredibly siloed, and everyone looking out for them selves. No collaboration, no prioritization, no planning, no vision. Certainly no communication to staff about what is going on, what the problems are, or how we can maybe help? Nope, not interested in what the little people think. Only leader I've had that did this was tossed soon after an old school "boss" took over.
subsidized lunch and shuttle bus (only head office)
Inside Service Advisor/ Fast Track Adjuster (Current Employee) – Oakville, ON – 5 September 2018
Its essentially all customer service, you need quite a bit of patience, need to have thick skin and be able to manage yourself and workload as you need to be quite independent. Support is available but you need to be able to think outside the box
Mostly I am busy throughout the day, always assisting others with their workload in order to make it easier for them to go out and get new business. I learned how to underwrite, multi task, improve my organizational skills, time management and pass a few underwrtiing courses during my five years. The workplace culture, is fast pace, busy, but at the same time flexible and fun. Lots of activites with employees The hardest part of the job is trying to manage all the tasks so that you do not fall behind The most enjoyable part is getting together on occassion with my coworkers
The transition from RBC to Aviva has been a difficult one. Many staff have left the company and new hires come in with little to no experience , so no relief for the rest of the department that has had to pick up the slack. There are a lot of great people that work for this company, unfortunately for Aviva, they will likely all leave under these extreme conditions, if they haven't already.
Senior Personal Lines Underwriter (Former Employee) – Dartmouth, NS – 16 January 2018
They said, "put the customer first", however when call volumes would get high, instead of helping the customers it felt like we where pushing calls through. This is a call centre environment that is learning the ropes. Changes to rules regularly, which would be fine but alot of the changes don't make sense, it felt like change for the sake of change. Management would ask you tothink outside the box, it's not black and white, but management would be black and white. If you are good at doing exactly as you are told, without question or doubt, this is the job for you!