They said, "put the customer first", however when call volumes would get high, instead of helping the customers it felt like we where pushing calls through.
This is a call centre environment that is learning the ropes.
Changes to rules regularly, which would be fine but alot of the changes don't make sense, it felt like change for the sake of change.
Management would ask you tothink outside the box, it's not black and white, but management would be black and white.
If you are good at doing exactly as you are told, without question or doubt, this is the job for you!
Benefits are immediate and great
Shifts and communication