autoTRADER.ca Employee Review

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Expected more, Got less
Representative (Current Employee) –  Ontario26 October 2017
For the better part of a facade I’ve been working within the company. Through two sales to different equity firms we’ve seen salary replaced with part time inconsistent hours, reduced benefits and higher workload.

I started thinking I’d have a career and room for growth. I’ve instead had issues getting HR and managers to follow the corporate policies on harassment from supervisors and to hold the stated meetings about the issues.

It seems every message is positive but immediately followed by condemnation and bone that should lie elsewhere. When many employees raise client concerns each year and nothing is done, it’s no wonder the company opened up space for competition and is loszing ground.

Clients have often compared us to the Rogers communications of the Auto Marketibg world: we raise prices and never resolve technical problems.

It’s very easy to enjoy the work. It’s very hard to enjoy the company you work for.
Pros
Some great people at the bottom of the totem pole
Cons
Management and Executives preach positivity while ignoring problems and misplacing blame
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Dealer Service Representative "Automotive Photographer"
Dealer Service Representative (Current Employee) –  Toronto, ON3 May 2019
This position requires you to drive to different dealerships, which can be in multiple cities/towns. You are compensated with an annual allowance but if your car breaks down then you will not be helped. You will be expected to get a rental and show up to work the next day!

I learned that the management likes to pick favourites and promise a lot of things that will never happen. You can see that they have been always getting changes in management based on other reviews. There is high turnover in this position and for good reason. The pay is small for the amount of work you're expected to do, which includes an expectation of responding to emails after hours.

I would not recommend this position to someone looking for full time work. However this position may work for you if you want part-time hours working no more than 20 hours a week. But beware you will be expected to take on a lot of work when you start. Training will be done by people who most likely just got hired a few weeks before you.
Pros
None that I can think of
Cons
Expected to work around the clock, you are expected to respond to emails after hours, your day can consist of starting at 9 and finish around 11 pm if you have to edit photos.
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Impressive money making machine
vAuto Specialist (Former Employee) –  Calgary, AB26 March 2019
Visit dealerships or contact via webinar to sell software solution to help with used car operations and vehicle appraisals and pricing. It was an easy sell when the solution was new but with few updates became more challenging
Pros
Flexible hours
Cons
upper management
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Overall rating

3.9
Based on 139 reviews
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Ratings by category

3.8Work/Life Balance
4.0Salary/Benefits
3.4Job Security/Advancement
3.6Management
3.8Culture