I'm not sure if you fully understood the position of the offshore team when you worked here. If there was a misunderstanding I understand.
Our Contact Center has a full team of 12 here in Ottawa. The offshore team works during the night and on Sundays so that we don't have to require our Ottawa Teammembers to work those days and hours.
We have a great team here in our Contact Center. If that was not your experience then I apologize but our staff has been fantastic in that department.