It is what you make of it
Distribution Operator - Service (Current Employee) – Calgary, AB – 18 July 2018
ATCO is a very secure place to work, when they're not going through their re-vamping.. management was just dramatically changed and it seems to be making a positive impact on the politics and stress.
The pay and benefits are phenomenal. The option to buy into shares is excellent too. The culture is getting better as the people with the old mentalities retire. It's definitely an equal opportunity workforce and respect for everyone is high: just do your part and don't be lazy or take advantage of the trust given you, just like any other company would expect. The hardest parts of my job are having to shut people's gas off for collections and trying not to empathize with their sad or angry faces, as well as going into multiple people's dirty basements.. this is just part of the job. Working outside in all weather conditions is hard too but also part of the job.
The most enjoyable part is competently fixing someone's furnace and being able to walk away without charging the customer and seeing their SUPER grateful faces. So grateful they sometimes feed you. I'm going to miss the multicultural differences in my customer base.. definitely eye opening. The support given when needed is beyond anything I expected. ANYTIME of the day or night, if I was stuck and couldn't figure out a furnace, I could call ANYONE on my team and they were happy to help. I know that's rare and I always fully appreciated it.
my particular team felt like a family.
physically exhausting sometimes. politics.