Customer Service Rep (Current Employee) – Provost, AB – 4 September 2018
Life is changing and there is little advancement in where i would like to be but love ATB and its values if there was a chance for advancement and the training where i am at perhaps it would be easier . My other half does not live close by and its time for change i would love to stay with ATB where i plan on going but i do not see opportunities yet where i am going . I am only looking at my options at this point unfortunately .
CUSTOMER SERVICE REPRESENTITIVE (Former Employee) – Edmonton, AB – 2 September 2018
- The job was simple because it was a school trip for a week that gave us a chance to see what it was for those who worked in a professional environment is like. - We learned how money was taken in and out of the volt, how the customer service representatives helped and gave the customers a positive and helpful moment in the bank, and gave us an educational idea on if this is the type of career we would like for our future which is very considerate of them. - Management was very eye opening because we found out how hard working they are and what they had to do in order for the work place to move swiftly. - The work environment was very multicultural, and gave me an idea on how well other ethnicities can work together as a team. It is truly inspiring. - The hardest part of the job was trying to memorize every part of the till and the computer work that allows them to gain access to a customers account or records. - The enjoyable part of the job was meeting new people and learning advance and complicated tasks that are challenging to anyone.
free access to an interesting career, people skills, gaining customer service skills
hard work, memorization, computer skills, mathamatical expertise
Service Advice Specialist (Former Employee) – Calgary, AB – 24 August 2018
One of the best companies I have had the privilege and pride in working for!
The company strives to deliver a bold, iconic and world-class experience for each and every customer. The company values you as an employee and you are always made to feel that you are a part of the wheels of structure and have the immediate support of your peers and management.
Wonderful work and life balance of which is of the utmost important to your well-being as an associate and team member coupled with a wonderful work diversity.
Great work benefits and perks coupled with insightful and helpful peers or associates makes your time at the workplace more interesting and progressive.
Your success is determined by your performance and there are plenty of opportunities to move around and all training and support is provided to lead on your road to success.
The best part about dealing with the customers is that you are empowered by your peers and team leaders to be as influential and as 'yourself' as possible. You will not be addressed to be a different person because who you are is why they would hire you in the first place. Your character/persona and charisma will be exploited which will make your job much easier.
The ethos, I believe can be surmised as, regarding customer service, is 'not by the book, but by the heart'.
Create lasting relationships and serve the customer's best interests and provide a suitable and tailored resolution so that each customer feels an “personal” experience.
I was laid- off with no regrets and still would highly recommend a career with ATBmore... Financial.
I confidently foresee many successes with ATB Financial and am positive that they will exceed all your expectations of an employer.less
Senior Customer Service Representative (Current Employee) – Edmonton, AB – 13 August 2018
Great to company and Co-workers to work with. Great Benefits but Immediate Management is not that great. Repetitive tasks, within less time frame lots of work and catch up, short staff, lots of pressure to complete tasks and follow up.
Risk Management Specialist (Current Employee) – Calgary, AB – 2 August 2018
Systems are poor, mission statement changes every two years. high turn over rate. Campus building located in NE Calgary. Have to pay for parking in NE Calgary. Has a gym which they charge the employees. The area is not safe at night. Only meal options in the area is the cafateria which is poor at best. After 2 pm no meal options for evening employees. Multiple waves of lay offs. Zero job security.
Personal Banking Specialist (Former Employee) – Edmonton, AB – 26 June 2018
My years spent with ATB Financial were life long experiences that can never be forgotten. My roles within the company helped to mold me into the individual i am today. The values and the culture make ATB an amazing company. Most recently, my position as a Personal Banking Specialist enabled me to assist my clients in both their present and future goal planning financially and build incredible relationships that will last a lifetime. I took pride in my job as a financial advisor. Alongside my role, I was presented with the opportunity to both create and facilitate financial literacy seminars for individuals living in transition who were working on bettering themselves and that of of their children. Definitely the passion of my many experiences with ATB Financial
Wonderful environment, great people to work with as a team.
Customer Service Representative (Current Employee) – Lac La Biche, AB – 22 May 2018
I think ATB is a great company to work for. There all about the team work and doing what’s best for clients. ATB is absolutely customer obsessed when it comes to taking care of there clients in everyway they can.
Senior Manager (Former Employee) – Edmonton, AB – 7 May 2018
A stratified environment on the path from a widely decentralised SCM and procurement environment to a centre-led schema. With 35 VP led departments, each with it's own procurement and Strategic sourcing models, Change management was a challenge and not without pitfalls.
Customer Service Representative (Former Employee) – Lac La Biche, AB – 2 May 2018
a typical day at work was busy but not stressful. The hardest part of the job was that the money had to be extremely accurate The best part was that the team was very welcoming and always pulled together
Director of User Experience Research (Current Employee) – Edmonton, AB – 21 April 2018
I love working with ATB Financial. They challenge me to do and be my best self. We work hard and play hard. They provide a lot of training and growth opportunities. They also have a work from home policy if needed or desired.