Customer Service Representative (Former Employee) – Moncton, NB – 3 March 2018
One of the better call centers in Moncton to work for. They all maintain a positive attitude and you'll always be taken care of. The customers can be hard, but it's definitely something that they know how to help any situation with. Shouldn't have left in hindsight.
Computer Help Desk Technician (Former Employee) – Montreal, QC, Canada – 22 February 2018
Incompetent management that bring me to the verge of tears. Did I said verge? I did cry because they didn't understand their customer and it was us on the floor that were getting screamed at and insulted for 40-42hours a week.
My coach was super sweet and I mean sweet as arsenic. Behind her happy tone, she talked about how your metrics were bads even when it was superior to the median. When you felt bad, needed help or was very bad call, she reminded you that you need to give superb customer satisfaction and how much it was also hard for her being a corporate shill. Did she helped you? Nooooopeeeee.
Tim Horton's closed their restaurants during holidays time. Asurion? Nope there will be nobody that will call December 31st 22h but we need 10 people on the phone in case a customer calls because little Timmy peed on his new Nintendo switch.
When they need new employees/punching bags, they ask people to spam their friends inbox and promise them a bonus if they bring CV.
When they tell you this is a "help desk" position. Don't trust them, you are just a fancy customer service representative that know how to reset computer instead of doing actual troubleshooting. They cannot afford asking you to give a good service and be helpdul.
This company is a predatory one that prey on naives people and recent immigrants that don't know better. Selling them overprice "protection plan" and then deny legit claims.
Between a MLM and extra warranty company, I don't know what is worse but both of them should be out of people life. Asurion should go back to the US and leave Canadianmore... store and people looking for job alone. Everybody would be happier. Including the people force to sell their bad products at minimum wage in-store.less
Computer Help Desk Technician (Current Employee) – Montréal, QC – 18 December 2017
Broken system. Nothing works properly. Job is dumb and redundant. Frontline agents get paid to justify the lack of transparency from the Management. Supervisor are useless, as soon as you need help, they are busy.
Customer Service Representative (Current Employee) – Moncton, NB – 5 December 2017
great if you need a job to pay the bills.. not much more. people are friendly and there are lots of opportunity to advance. the site director is the nicest man I've ever met and he cares about his employees
lots of activities and opportunity to advance
deal with upset customers, providers don't give all the info needed
Computer Help Desk (Former Employee) – Montréal, QC – 13 November 2017
Daily work was stable, nothing too out of the ordinary each day. Learned plenty about Tech Support and Warranties. Management had hands tied at times, but was otherwise very capable. Coworkers very friendly, relaxed environment. Hardest part was scheduling time off and nasty clients. Good pay for the work required!
Insurance Representative (Former Employee) – Moncton, NB – 22 September 2017
This was a nice call centre to work in. Clean, friendly and I even learned to crochet on slow call days. Calls weren't bad and most people were friendly, just people wanting to get cell phone replacements.
Consistently under staffed. Highest level of leave of absence I have ever seen. Management has no regards for the well-being of employees. Room for advancement if you are willing to forego your moral compass. Equal work does not mean equal pay. Management is completely oblivious to the needs and complaints of employees. Favoritism is rampant.
Insurance Agent (Current Employee) – Moncton, NB – 20 July 2017
Management is not concerned for well being of staff. The job itself is not hard but requires a lot of mental capacity as it can be stressful and repetitive. The best part was sometimes they would have little perks.
Customer Service (Former Employee) – Moncton, NB – 9 May 2017
typical day was log in to your phone and answer calls. learned many vehicle owners travel unprepared. management was there to ensure that you stayed focused and available to answer/action assigned calls.
Productive, fun place, learning environment with games
Customer Service Representative (Current Employee) – Moncton, NB – 23 February 2017
It is fun place each day at work, meeting new challenges when talking to customers filing insurance, having team you can always ask for help and having to work extra minutes or hour if need be. Documentation of procedural steps or approaches to solving issues is very important for future reference for one and other co-workers. The management is kind, loving and friendly. Always interested in the development of the workers. Treat everyone equally. Workplace culture is law abiding, easy and funny. Hardest part of the job is that nothing is hard, I am enjoying every bit of the work. The most enjoyable part is getting job done or proffering solution to a problem in a timely manner meeting the service level agreement i.e. putting a smile on a customer's face at the end of a call.