Asurion Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Never again
Computer Help Desk Technician (Former Employee) –  Montreal, QC, Canada22 February 2018
Incompetent management that bring me to the verge of tears. Did I said verge? I did cry because they didn't understand their customer and it was us on the floor that were getting screamed at and insulted for 40-42hours a week.

My coach was super sweet and I mean sweet as arsenic. Behind her happy tone, she talked about how your metrics were bads even when it was superior to the median. When you felt bad, needed help or was very bad call, she reminded you that you need to give superb customer satisfaction and how much it was also hard for her being a corporate shill. Did she helped you? Nooooopeeeee.

Tim Horton's closed their restaurants during holidays time. Asurion? Nope there will be nobody that will call December 31st 22h but we need 10 people on the phone in case a customer calls because little Timmy peed on his new Nintendo switch.

When they need new employees/punching bags, they ask people to spam their friends inbox and promise them a bonus if they bring CV.

When they tell you this is a "help desk" position. Don't trust them, you are just a fancy customer service representative that know how to reset computer instead of doing actual troubleshooting. They cannot afford asking you to give a good service and be helpdul.

This company is a predatory one that prey on naives people and recent immigrants that don't know better. Selling them overprice "protection plan" and then deny legit claims.

Between a MLM and extra warranty company, I don't know what is worse but both of them should be out of people life. Asurion should go back to the US and leave Canadian
  more... store and people looking for job alone. Everybody would be happier. Including the people force to sell their bad products at minimum wage in-store.  less
Pros
health benifits
Cons
everything else
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Bon lieu de travail pour débuter
Customer Helpdesk Technician (Former Employee) –  Montréal-Ouest, QC16 February 2018
Trop de pression puisque c'est un sous-traitant. On prenait un appel 'at random' par semaine pour évaluer ta performance
Pros
Bon esprit d'équipe
Cons
Trop d'évaluation arbitraire
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Environnement trop stressant
Service à la clientèle (Former Employee) –  Montréal, QC6 February 2018
Demande très exigeantes sur les appels. Beaucoup de rush. Appels souvent stressant avec des clients mécontents.
Pros
Bonnes assurances
Cons
horaires, pression
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrible
CSR - Customer Service Representative (Former Employee) –  Moncton, NB5 February 2018
They don't care about employees mental health issues. They put more stress on the employees and the pay is not worth it for the amount of stress. Not a great place to work
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Wow
Computer Help Desk Technician (Current Employee) –  Montréal, QC18 December 2017
Broken system. Nothing works properly. Job is dumb and redundant. Frontline agents get paid to justify the lack of transparency from the Management. Supervisor are useless, as soon as you need help, they are busy.
Pros
Benefits, Rrsp
Cons
Broken System, Pay rate is a joke
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
nice people and the job is fairly easy
Customer Service Representative (Current Employee) –  Moncton, NB5 December 2017
great if you need a job to pay the bills.. not much more. people are friendly and there are lots of opportunity to advance. the site director is the nicest man I've ever met and he cares about his employees
Pros
lots of activities and opportunity to advance
Cons
deal with upset customers, providers don't give all the info needed
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Telephone insurance claims for cellular devices
Quality Analyst / Customer Service Representative (Former Employee) –  Moncton, NB14 November 2017
Doing Telephone insurance claims for cellular devices as you can imagine have a lot of angry people callnig in constantly. As long as you can handle the toxic phone environment, then its for you.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Work at Asurion
Computer Help Desk (Former Employee) –  Montréal, QC13 November 2017
Daily work was stable, nothing too out of the ordinary each day. Learned plenty about Tech Support and Warranties. Management had hands tied at times, but was otherwise very capable. Coworkers very friendly, relaxed environment. Hardest part was scheduling time off and nasty clients. Good pay for the work required!
Pros
Great benefits, stable schedules
Cons
Difficult getting time off, QA requirements
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Typical Call Centre
Insurance Representative (Former Employee) –  Moncton, NB22 September 2017
This was a nice call centre to work in. Clean, friendly and I even learned to crochet on slow call days. Calls weren't bad and most people were friendly, just people wanting to get cell phone replacements.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Inequality at its worst
Representative, Administrative Clerk (Current Employee) –  Montréal, QC17 September 2017
Consistently under staffed. Highest level of leave of absence I have ever seen. Management has no regards for the well-being of employees. Room for advancement if you are willing to forego your moral compass. Equal work does not mean equal pay. Management is completely oblivious to the needs and complaints of employees. Favoritism is rampant.
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not the worse but far from good
Insurance Agent (Current Employee) –  Moncton, NB20 July 2017
Management is not concerned for well being of staff. The job itself is not hard but requires a lot of mental capacity as it can be stressful and repetitive. The best part was sometimes they would have little perks.
Pros
40 hours every week
Cons
Management
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
bad
Contact Center Rep (Current Employee) –  Moncton, NB6 June 2017
horrible pace to work i would not recommend to anyone, management has no idea what they are doing, training is well I wouldn't even call it that and the support is non existent
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good job, good benefits, good people
Customer Service Representative (Former Employee) –  Moncton, NB16 May 2017
was a very positive and nice place to work. very good management team. I learned alot about punctuality and keeping a positive attitude. worked there for almost three years so it wasnt a bad job..
Pros
sometimes had free lunches
Cons
sometimes had late hours on shift bids
Was this review helpful?YesNo 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
call center
Customer Service (Former Employee) –  Moncton, NB9 May 2017
typical day was log in to your phone and answer calls.
learned many vehicle owners travel unprepared.
management was there to ensure that you stayed focused and available to answer/action assigned calls.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun work environment
Customer Service Representative (Former Employee) –  Moncton, NB2 May 2017
A typical day at work would involve taking calls and processing requests for replacement cell phones. You do receive weekly coaching sessions and there are many activities and free coffee.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Work environment not suited for everyone
Customer Care Representative (Former Employee) –  Montréal, QC26 April 2017
My own experience of working in Asurion was only okay. The supervisors were not that good at making decisions regarding work and often had conflicting opinions which confused me as a new employee.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive, fun place, learning environment with games
Customer Service Representative (Current Employee) –  Moncton, NB23 February 2017
It is fun place each day at work, meeting new challenges when talking to customers filing insurance, having team you can always ask for help and having to work extra minutes or hour if need be. Documentation of procedural steps or approaches to solving issues is very important for future reference for one and other co-workers. The management is kind, loving and friendly. Always interested in the development of the workers. Treat everyone equally. Workplace culture is law abiding, easy and funny.
Hardest part of the job is that nothing is hard, I am enjoying every bit of the work. The most enjoyable part is getting job done or proffering solution to a problem in a timely manner meeting the service level agreement i.e. putting a smile on a customer's face at the end of a call.
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Environnement productif et agréable selon affectation
Service à la clientèle (Former Employee) –  Moncton, NB19 January 2017
Un travail qui est sous pression constante. Très suivis par mgnt.
Pros
Friendly management
Cons
Too much pressure for money
Was this review helpful?Yes 1No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Alright if you need money
Advanced Customer Care - Escalations (Former Employee) –  Moncton, NB19 October 2016
Typical day consists of logging into your phone, taking calls for 8 hrs with a 30 min unpaid break and 2 additional unpaid 15 min breaks.

It's a typical contact centre with especially demanding AHT targets.

The hardest part of the job was trying to educate the callers on the products they already purchased and explaining why they were unable to do what they were trying to do.

Most enjoyable part of the job was offline work on projects.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good experience and great crew
Agente de centre de relations-clients (CRC) (Former Employee) –  Montréal, QC31 August 2016
Answering incoming calls and support customers with a protection plan, the service would be either for a registration of a product or a claim.

I learned how to manage stress, and also to be able to make decisions without any manager's supervision.

My co-workers we're very easy to work with, they made the work environment so pleasant for me.

The hardest part of the job would be the lack of good communication within the office.

The most enjoyable part would be when I was successful in helping the customers and my co-workers.
Was this review helpful?Yes 2No 2Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Asurion. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 1,710 reviews
5580
4462
3388
2143
1137

Ratings by category

3.5Work/Life Balance
3.8Salary/Benefits
3.4Job Security/Advancement
3.3Management
3.6Culture