Typical day includes picking up phone calls, dealing with live chats, and/or answering emails.
Management is very open to feedback, and regardless of it they take it or not, they still pay attention. Issues are addressed as best possible, and new ideas on how to do tasks differently or even non work related ideas are heard.
Best part of the job is the socializing, worst part is dealing with difficult and upset customers. It's not fun getting yelled at, but management is working on a few ways to try to minimize the abuse.
I honestly don't really have any negatives about this job so far. I really like it, and while it's not perfect and there are some day to day things that I don't particularly love, no job is perfect and the overall balance here is more good than bad.
Good pay, great coworkers, cool team bonding activities
Needs more people in the department