Thank you so much for your comments! We're so glad to hear working at Arrow has been a good experience for you.
Hello and thanks for your comment. We investigated this issue with our Management staff in Chilliwack and we understand a meeting was held with you and the 2 Mentors in question and through improved communication and understanding this issue has been resolved. Please do not hesitate to further discuss this issue with your manager so that we can continuously work towards a constructive training and mentorship program.
When new drivers start at Arrow, our management team discusses compensation to ensure our drivers understand the collective agreement and how drivers will be paid. I apologize if this was not your experience.
In BC, truck drivers that haul within an average radius of 160km's are entitled to overtime after working 60 hours in a week. I'm wondering if you assumed it was after 8 hours per day. There are different regulations for different occupations.
When Arrow moved from an hourly wage to trip rates, it had zero impact on what we paid in overtime. Drivers were not paid any less. Drivers often beat their trip time or flat rate and in the winter months, yes sometimes they drive longer than their trip time. However, we are able to review a report at anytime to ensure our drivers are always paid within the trip time on average.
We have to compete with other carriers that haul lumber, chips and ore and this is common practice in our industry.
In addition to trip rates in the Chilliwack area, we offer a $1.50/hr. pension which is conservatively equivalent to $3,660/year. All employees are entitled to their hourly pension earned while working at Arrow. Please contact your Union office and let them know what you would like to do with your Pension dollars that you've accumulated during your time with us.
If you have any additional questions or concerns, feel free to contact our HR group at 1-877-571-9777.
Glad you're enjoying your time up North! Spring and summer are beautiful in Stewart. Then again, so are fall and winter:)
So glad to hear about your experience in Prince George! That means a lot to us as we are growing in Northern BC and it's good to know you think we've got a solid foundation. We've got some fantastic drivers and mentors in that area.
You've brushed on many points, many of which we don't view as accurate but respect these are your perceptions. The best recommendation I would have is for you to meet with your Divisional Supervisor/Manager to discuss these issues to get a better understanding of why we do what we do.
We are speed restricted for safety reasons, the trucks we purchase are industry standard and have been for over 25 years. The length of our trucks have always been the same. We take Safety very seriously and would expect that if you deem anything to be unsafe that you bring it to our attention immediately.
In terms of tractor breakdowns, unfortunately it's the nature of the beast. Since 2008 (new emissions standards) tractor reliability has decreased, and that holds true for everyone. We agree that this is very disruptive and expensive and endeavor to work through it.
We're sorry you had a bad experience in Stewart. We try to provide the best accommodations we can in the area. We do know that camp life, particularly in a remote location, isn't for everyone. We will take your comments into advisement and see if there are areas in which we can improve.
Thank you for your honesty and feedback. If this has been your experience, it is something we definitely need to investigate. We have reached out to our Chilliwack Divisions to discuss this matter to ensure we are holding our drivers and other employees accountable.
Appreciate your comments and for taking the time to provide feedback. The challenges and inconsistencies are unfortunate but are a part of a bulk hauling career. We all do the best we can to accommodate both the customer and the drivers but our customers production, needs and expectations will fluctuate from time to time.
Regarding frozen loads, Arrow has spent an enormous amount of time and money researching safe and effective anti-freezing agents and non-sticking surfaces. Results have been mixed but we continue to explore other options. Any recommendations are greatly appreciated.