Part-Time Kitchen Staff (Former Employee) – Toronto, ON – 24 May 2018
When it is busy, it is really really busy. This is usually only during breakfast and lunch rushes, gets worse in the summer when people are out and about. Other times are pretty calm and you can socialize quite a bit with customers and co-workers.
Barista/Server (Current Employee) – London, ON – 14 April 2018
Cleaning and setting up for the day, baking pastries, bread and other items for the kitchen daily. managing between customers and fulfilling orders. Must have the ability to multi task. Capable to use an espresso machine at fast pace.
Cashier / Dispatch (Current Employee) – Toronto, ON – 10 April 2018
Very welcoming staff. Flexible hours and work days. The perfect job for a student. The franchisee is very nice and welcoming and gives you time off for school activities and or personal issues or events.
Barista (Current Employee) – Toronto, ON – 20 January 2018
Very friendly environment to work in, you would typically take orders and the move up to dispatch where you set up the tray for the food and bag the out orders and then move up to bar where you will be making espresso drinks for the customers.
Shift Manager (Former Employee) – North York, ON – 26 November 2017
Had a very friendly and motivating staff. Although I didn't make quite as much money as I did working as a bartender at a busy location (Smokey Joe's cafe), the experience I gained from being a shift manager was worth it. Unfortunately I had to leave to commit to my final semester of university, and I much rather work as a restaurant or bar.
Cashier (Former Employee) – Woodbridge, O, – 19 November 2017
Two managers. One manager is okay the other is horrible. Constantly blamed for others mistakes and never properly warned or spoken to about any personal issues. However it is discussed with other employees who have no business in the matter. There is also extreme favouritism when it comes to shifts and treatment of the employees.
Good employee morale, lacking structure and management.
Cook (Former Employee) – Ottawa, ON – 24 October 2017
Typical days are relatively simple as long as everyone does their job. Requires the ability to multitask and clean as you go. I gained some kitchen experience and learned to work relatively autonomously. Management needs improvement,
Customer Service Associate/Cashier (Current Employee) – Toronto, ON – 5 September 2017
It was fun working here but lots of work pressure. Management is too strict. It is good for temporary employment. benefits are good like dental,medical,massages. the pay rate should be high according to the responsibilities. Owner said they will increase my pay after one months but they did not so I had to quit.
Franchise Owner/ General Manager (Former Employee) – Leaside, ON – 8 August 2017
The corporate head office was unclear and still in beginning stages in marketing strategies and helping franchisees to understand clearly what they wanted. I learned a lot about self management and working as a team, as well as training my employees and becoming a responsible and reliable team lead.
The hardest part about the job was communicating to corporate head office as they were usually unavailable and uninterested after our one month franchisee training was over.