Cashier/Sales (Former Employee) – Ottawa, ON – 31 July 2013
Very intense vibe. Most of the time it's a pretty high traffic store. I worked sales and cash. Sales people are usually designated a couple of sections to clean throughout the shift. Sales expectations are pretty strict. You approach the customers and take their items to "fits", and by doing so you claim the sale. You need to ensure they are taken care of every step of the sale, on the floor find them garments, get sizes while in fits, etc. You are expected to take their items to the cash desk folded for the cashier.
As for cash it's can be very high paced. There is a system of three people in the busiest times (such as xmas). One person preps the garment removing tags, scanning folding etc. The next processes the transaction and the last person wraps and packages the garment. It's extremely efficient. Cash people are responsible for cleaning garbage, keeping track of held items, stocking bags, and taking calls.
The employees are expected to have good style and be well kept.
You are taught a lot about merchandising as the store is constantly changing. I learned how to handle high quality garments and sell them. It can get rather competitive on the sales floor so there is that to look out for if that's not your cup of tea.
All in all the shifts went by quickly, the management is very organized. At the beginning of your shift they prep everyone on hourly sales and promotional deals. They are really aware of everything that's going on.
Style Advisor (Former Employee) – Burlington – 21 April 2018
Toxic work environment. Staff are cruel to one another. Upper management has no respect for labour guidelines. Workplace bullying and harassment is very prevalent. Very little room for advancement. Upper management are all friends and are not responsive to any feedback. They cut hours drastically and benefits are poor.
Short unpaid breaks, bullying, superficiality, store manager is a bully, management pretty much does nothing all day but text when on the floor. Judgemental and mean girls.