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3.3 out of 5 stars.
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Aritzia Employee Reviews

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3.0Work-life balance

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Too much pressure to work on kpi

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Very competitive and hardworking workplace. Have to do picking and packing alot. But i enjoy my work although my kpi goes low these days.its quite stressful
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Productive, Organized policies and procedures

A typical day as a DC associate is clocking in and going to your task role for the shift (for the duration of your shift you are working independently). They don't play on hitting and maintaining a 100% KPI on pack- not only that making sure that you fold the clothes adhering to the requirements and making sure client satisfaction is met (you are the last person to notice anything like damages before its shipped out the DC). You have a 30 minute break and an exceptional A-OK cafe experience where food and beverages are available to purchase at a great cost for employees (its outstandingly beautiful and enjoyable delicious meals). I have learned the importance of independence, time management, working effectively plays a key role on hitting the daily KPI. Management - good for the most part. Culture - good/competitive. Hardest part - folding super puffs.. it gets easier as you do them I promise. Enjoyable part - hitting more than 100% KPI and not knowing how you were able to do it... it gets easier and better.
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Insights into Aritzia

Based on 119 survey responses
What people like
  • Ability to meet personal goals
  • Supportive environment
  • Fair pay for job
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energizing work tasks

Micro-management + stressful

Easily the worst part about working here is the fact that when clients are upset and want to speak to our managers about an experience they had, we are not allowed to transfer phone calls to them. When we inform management of aggressive customers, management does not want to take over and instead will give us a script to read the client. 9/10 times we have already read these scripts to clients and they are not satisfied with our answers. then, when the call is over, our managers will message us on zoom and let us know they were listening in on our calls the entire time (with feedback for next time). essentially, they have the time to eavesdrop and listen to us get verbally abused by clients, HOWEVER, they do not have the time to step in and offer support directly. additionally, the expectation to sell and boost metrics while dealing with angry customers is ridiculous. if a client is angry about a missing package, they are not gonna want to buy a super puff on the phone.
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Great people, poor culture

While I enjoy most of the work and have really positive relationships with the colleagues I work with the most, I must say that it's hard to escape the poor working culture at SO. There are ebbs and flows to the work (at least in my department) but when things start to ramp up there's a very clear and pointed emphasis on getting the work done at a high-quality...regardless of the means it takes to get there. Ultimately, this culture builds strong work ethic and tests one's ability to meet deadlines, but normalizing working late or on weekends is not really conducive for good work/life balance or good mental health. Not a place that all will enjoy in my opinion.
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Decent workplace

This job is good if you can get into different departments but if u are an order picker or work at some of there other locations you won’t really like it. Lack of management. rude supervisors .
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Good job for young students

Just another job if you're looking to get some experience and earn while doing so. Hours not consistent. Good pay. They're strict on time in and out and KPIs.
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No structure

As a SAM you’re still considered to sell 80% of the time yet not make any individual commission. Demotivating if you are one of the top sellers - need to restructure this position to make it more desirable. Sales management should be - training and developing your team to meet quotas not making all the sales yourself.
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Great discount, snobby workers

The discount was great however, the team wasn't very inclusive. The culture of the company is very competitive. All "style advisors" aka sales associates have a sales target to hit each hour so while you're getting paid around 20$ you're expected to sell 700$ per hour. This causes lots of drama and bad vibes in store towards customers and to fellow sales associates.
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Customer interaction was a big part of my role, and I found it to be incredibly fulfilling. Assisting customers in finding the perfect outfit for a special occasion or helping them choose everyday clothing that suited their style was not just a job but a delightful experience. The smile on a customer's face after a successful shopping trip was always rewarding.
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Toxic workplace but best for career in retail

Highest paying in retail& great opportunities to grow in the company if you want a career in retail. Just have to be able to put up with mean girls, and the toxic, high school environment workplace. Company/Management doesn’t care about you will drain you if u let them
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good discount, don’t like lying to customers

Was fun working there, however need to meet a sales quota otherwise you won’t get hours. Management is young and cliquey. If they don’t like you, you won’t get hours. Best part of the job was the 40% off
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Good workplaceGood team Great environmentGood facilityMust be willing to stand for long hoursMust always hit KPI Standardized OrganizedClean Perfect place
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A Fun & Fast-Paced Environment

Working at Artizia was a great experience. You meet so many cool people, your coworkers are really kind and everyone, for the most part, works as a team. However, working in the back requires you to be aware and focuses on efficiency and accuracy. A big challenge in the beginning but over time your efficiency increases dramatically.
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Friendly staff, fun environment, cares too much about sales

I love working at aritzia, the staff is always fun and nice. There are times of gossip but the company takes internal gossip very seriously. Enjoyment of the job heavily depends on the management team.
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Not worth it

Worked the warehouse sale and got paid minimum wage which I did not see fit for the work I was doing. They really take advantage of the young kids working there and overall seemed unorganized. Spent a lot of time doing nothing and supervisors and management were not kind. Went every shift 5 plus hours before my break and was not told my break time until one or two mins before hand. Seriously young kids please stay away next year.


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Every location could be different

Overall a good working environment if coworkers are not competitive in a negative way. At first was a bit cliquey but eventually felt comfortable. I don’t actually enjoy selling in a pushy way but if your manager supports your style it’s all good.Some frustrating things that I assume come from SO- shift/hours uncertainty, time off request has to be so far in advance or it’s denied, then they don’t schedule you anyways?
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High Stress but compensates well

Aritzia is a pretty stressful work environment and yes you are working for the sales and constantly having to hustle for sales to be higher up on the schedule, the truly do compensate well and depending on the store location, the managers you might have really good ones who care about you and support you (in my case). It’s not exactly what everyone makes it to out to be ONLY depending on the location you work at!
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Productive and fun workplace with great management

The management and coworkers are really nice and helpful.The job maybe physically challenging however its very rewarding and great.I would love to work there again
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great environment

Amazing people and company. They are very open to growth and they give everyone chances as long as you prove your hardwork and do your job right, you will not go unnoticed
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They breed and reward a sharky work environment

-new employees were treated unfair by 80 percent of the senior staff (excluding management)-50 percent of management rewarded mean behaviour -HR doesn't really exist within Aritzia-clothing discounts were good
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Great coworkers, but you're a cog in the machine

HR did an excellent job at hiring great people for my department. Most of the people were great, but the work itself was boring and long. Company scheduling was terrible, and employees were comparing shifts weekly to see if they were getting shorted. For such easy work, it was demoralizing to come in and hear your coworkers worry about getting enough hours to make their monthly rent. The only thing that mattered to the company was your numbers. Even if you were a high performer, you're not guaranteed shifts.
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Overall rating

Based on 560 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.0 out of 5 stars for Culture

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