Add inhouse counselling
Allow for drop-ins (as an emergency shelter its silly to only be open between 4pm and 8:45 am)
add street outreach
ease up on house restrictions
encourage better attitudes towards residents
have better equipment onhand (especially safety)
Unsure. It does provide an essential service to the community but there are too many limitations to be fully client focused. I've heard youth say they would rather sleep outside than at Argus. Too many nitpicky infractions being written up.