Typical day at work can be fast paced but fulfilling at the end of the day because you were able to serve a family in a time of need. What I learned in this business is to live life to the fullest and that I greatly enjoy serving the community even in the most extreme circumstances involving a family and their loved ones. Management I believe is important because it brings structure and helps to initiate ideas and team builds staff. I was fortunate to have a good manager.
Workplace culture was at times stressful because you wanted to be the best at serving families but it was also rewarding because you worked as a team.
Hardest part of the job was striving to give to all families the best quality of services also while keeping up with demanding side of your administrative duties.
Most enjoyable part of the job is knowing that a family was served to the best and that you were part of that team.
Pré Planning Sales (Former Employee) – Etobicoke, ON – 22 June 2018
This was the single most awful job I have ever had. Arbor memorial has no respect for families who have experienced or will be experiencing loss. I will never recommended Arbor. Ever. Run as fast as you can because it is NOT worth it. They use pushy sales tactics to prey on grieving families. I hardly lasted a month because I felt so dirty working here.
Pre-Planning Director (Former Employee) – Windsor, ON – 11 June 2018
High pressure sales of an antiquated product. Revolving door culture. Job was pitched as "make your own hours" yet they have a mandatory attendance policy of 7 meetings a week which is designed to keep you in the office at all times. Quotas on phone calls and appointments. In one year I saw 16 people come and go. Red flags all over. Saw desperate sales staff muscle the product on people that truly could not afford it. Many with seasoned sales experience could not make money. 100% commission.
Long hours. Not family friendly. Revolving door. Hostile sales manager.
Pre Planning (Former Employee) – Durham Region, ON – 16 February 2018
Great people to work for but the leads that are provided have been recycled and passed along to the new salespeople. Some leads have do not contact in the notes from the previous reps but the just keep calling. Leads are generated from malls, trade shows. The consumer thinks they are filling out a ballot for a contest but in reality, it's to be contacted about pre planning. Takes at least a year to make any money. They say there's no cold calling, but when your calling people that haven't been called in years......it's a cold call.
Great money if you are willing to work for it but vey toxic/unfair/incompetent management
Pre-Planning Director - Sales (Former Employee) – Toronto, ON – 18 November 2017
If you want to be treated fairly and with respect, do not work here! Often your hard earned work and commission is given to manager favourites. This company has NO integrity, transparency or care for their employees, using them for free labour. Managers are dishonest, unprofessional, uneducated and have no formal management training or experience and are hired based on favouritism. Great commission structure if you are willing to work and fight with your co-workers and management for it.
Family Counsellor & Pre Planning Director (Former Employee) – Toronto, ON – 18 September 2017
When I worked there sales reps were strictly commissioned. High pressure to push customers into sales, meet quotas, mislead clients. Sales reps stole clients from each other, back stabbing cut throat environment
Sales Representative (Former Employee) – Windsor, ON – 8 August 2017
Mangement is unrealistic, they want you there 7 days a week. There are 7 meetings a week, you are micromanaged, intimidated, and the cold calling is horrible. The leads they give you are old and they just keep recycling them. Marketplace did a review of the company and they keep replaying it. I would suggest you watch it as the Windsor Office is featured. This is the worst job I have ever had, it is 100 percent commission. Run as fast as you can!
Cemetery Director (Former Employee) – Sherwood Park, AB – 22 December 2016
First off, I loved the work. Everything about bringing people comfort in their time of grief gave me great pleasure.
The issue is the job description. Expect to be micromanaged. You do not get to make your own schedule and we often end up working 70+ hour weeks. Management is under strict pressure to produce and that trickles down. Expect to be belittled if your quotas aren't met for the week.
Co workers are varied. Some great, some sleazy. Expect a lot of distrust.
Management overrides are substantial (6-8%)
The work. Serving families. The family apprication.
long hours. Micromanaged. Managment. Job demands. Full Commission
Old school/old boys club with dictatorial managment style.
Sales Representative (Former Employee) – Vancouver, BC – 14 October 2016
The company is stuck in the old days, lacks direction in marketing and doesn't provide adequate lead generation. The sales approach and process is from the 70's. Since privatizing, the company has become $ focused at the expense of all else and only pays lip-service to valuing customers or staff. Work-life balance is poor due to the effort required in numerous areas to achieve a decent income; all the while down-loading administrative functions onto sales staff in a cost savings down- sizing of administrative staff. Free labour on the backs of commission sales staff. There is verbal abuse and lack of respect of the staff, favoritism, cronyism and genuine lack of caring for the sales employee, misrepresentation of income expectations and job duties. Overall, a dinosaur of a company.
beautiful properties, caring staff, not management.
Summer Seasonal Grounds Crew (Former Employee) – Windsor, ON – 27 July 2016
i loved working for arbor memorial, i truly enjoyed working outside and with good coworkers also the breaks and lunch were all set up nicely though only being a summer job it gave me something to do in the summer between school
Accountant (Former Employee) – Toronto, ON – 27 August 2015
Great team to work with. Nice Management and co-workers. But depends on your department, it's not always the case. The hardest part is the workload, as the company contains sooo many branches, it takes some time to get to know.
Administrator (Current Employee) – Toronto, ON – 4 December 2014
Coworkers not the best. Same routine daily, database management and leads direction to sales rep's. The job is not hard, managing one particular report is time consuming and tedious. Enjoyable part of the job, I am not micro managed.