You don't here from them
Its not. If they do call you. It's a memorized prewritten generic excuse. Anyone with complex communications will be extremely frustrated. I reached out to them and the girl answers the call by saying she is reaching out to help. Well... no. Wrong again. I called you. Therefore, I'm reaching out for help! But when things are based on protocol and prediscussed lies. This is what you get at the end of the day. Save some money and just get it animated.