Support Technician (Former Employee) – Toronto, ON – 31 August 2013
I answer calls for apple lvl 1 tech support about mac and mac pro laptops. help customer resolves issue with the product and sell item to help out. handle stressed out customer over the phone when they are mad about the product goes down.
I learn a lot about apple Tiger os i think is 10.4 helping customer solve issue over the phone and guiding them to a solution.
management was lacking in training and supporting the agents.
Co-works only cared about pay.
handling a very stressed out customer with out taking it personally. Most enjoyable was helping customer solve their issue with the mac laptops.
Spécialiste - Expert (Former Employee) – carrefour laval – 19 March 2018
The Store would offer free work shop on IOS devices . Everyday we had to promote and assist client on how to register for a work Shop . Also assist clients with technical question on IOS devices and also other apple products like software and hardware . The store are split in sections Genius bar for technical support , family room to assist the children and parents on defining they needs and also of parental control information on how to protect they kids while using IOS devices by creating a Apple ID to be able to connect to App Store application . In overall a beautiful ambiance while working .