Customer Service Representative (Former Employee) – Toronto, ON – 5 May 2017
If you are working in the call centre, the environment is generally stressful with a ridiculously high volume of calls because of high-turnover, which means always under-staffed. Management is kind of a joke, except for a select few, even though they are all very nice. Comments that should be reported to HR happen constantly in this place, strangely mostly by managers.
It's a job, pay is ok, bonuses that are actually attainable
Being under-staffed, lack of teamwork, poor on-floor management
Bilingual french &english- strong solving skills- articulate and excellent communication skills
Customer Service Administrative (Current Employee) – Toronto, ON – 18 October 2012
Answer to calls Advise employees and retirees regarding them inquiries. Manage system issues Handle Benefits plan I learn a lot about the plan benefits and how to resolve some issues auickly and efficiently. Once I understood how to do I don't see a lot of difficulties. The grateful is when the customer (employees-retirees). I enjoy to help people to solve issues.
Customer Service Representative /OFS (Current Employee) – Toronto ON – 28 April 2014
Support the Sales, Operations and Service Departments Record keeping Track shipments Screen and responds to general telephone inquiries from clients Dictation and creation of memos, letters to be mailed to clients and/or staff Manage and defuse customer complaints Service walk in customer while fulfilling service and pharmaceutical orders Create invoices and service for products Create and fax PDF and Hardcopy quotes to send to potential clients Answer phones and provide accurate product information on company products Update client accounts with up to date information Maintain SAP database regarding customer accounts Assist Sales Reps with customer orders and inquiries
Worked with a lot of wonderful people. Very professional.
Customer Service Specialist (Former Employee) – Toronto, ON – 24 January 2017
I had a great time working there, made lots of connections. Learned a lot about benefits and pensions. However the department I worked with was managed very badly, and unfortunately that is what I think lead to the disintegration of the Small-Market Dept.
Customer Service Associate (Former Employee) – Toronto, ON – 31 December 2014
I loved working with Aon Hewitt. Excellent working conditions, great staff and working environment. The most enjoyable part of the job was to help people, and carefully tailor the coverage plans to their needs, helping them choose what suited them better.
Customer service Adviser for Participant Benefits (Former Employee) – Montreal – 16 January 2014
I was working from 9-5,monday to friday. I learned everything about insurance company.My co-working were amazing and very friendly.The hardest part is when the client is angry for no reason. the most enjoyable part was when the client was satisfied. It was located in Montreal Downtown.
Customer Service Agent (Former Employee) – Toronto, ON – 7 February 2017
I had a good experience, I learn lot from mistakes, from others colleagues and from the support team. Is only the way wich is how the training is done is not the best, but still a lot of good things I could learn from it. Great team!
Customer Service Representative (Former Employee) – Toronto, ON – 6 July 2016
on the phone and dealing with employee. Didnt learn much for it was such a short time. the management wasnt great for noone really tell you the truth. They seem just talk and not help employee to improve
Costumer Service Representative (Former Employee) – Toronto, ON – 30 January 2015
Few years back (my first CSR role probably), while I was working for one company, I remember being by myself in the Department, that was one evening, when I received a customer who came to order a particular special item to me. I knew that I once had watched my supervisor doing the same order on computer but I had never ever had a training on how to do it. With confidence, I started ordering the item on my system and my client was sitting beside. Arrived in the middle of the transaction, I was stuck. I did not know where to go, which way or button to press. And then, we started looking one another. After like 5 to 10 minutes without any word, an idea came into my mind, I called the assistant line for help. The guy who I spoke to was so much helpful and he was able to lead me throughout the whole process. Then I was able to help my customer although it took longer than expected. I was so impressed on how my client was so patient and kind to me, until the end of the transaction. He understood me and finally was satisfied and pleased. What I learned, when working, we won't be always easy things, we sometimes meet with hard situations that require immediate decision making. In middle, it wasn't really funny, but it ended well at least and my client was served and happy. I compare this like life. Life is not always easy, sometimes it requires to push and squeeze. Challenges are good in particular times! They prepare you for the next level!!