Bilingual Customer Service (Former Employee) – Toronto, ON – 4 April 2017
I worked their as a bilingual customer service taking calls from CIBC employees. Their training programs were poorly designed, it lacked elaboration, teachers were not informative. Supervisors are unhelpful, sometimes they are rude. Knowledge base is available but it is disorganized, it takes you long time to find a piece of information which is needed. New hires are not given enough time to know the technology. Many employees are nothing more than sycophants to prolong their contracts.
rude co workers except for fews. Uninformative supervisors and management.
Developed my communcationand customer service skils
Bilingual Human Resources Support Service Agent (Former Employee) – Toronto, ON – 24 September 2015
I developed my customer service and customer service skills . I enjoyed assisting customers with their questions. Sometimes, it can be really stressful when we have high volume of calls and have to manage resolutions and other administrative duties. Overall, I had a good experience