Customer Service/Receptionist in Toronto, ON
A nice group of people to work withThe people are all nice but the support is very much lacking. They do not have designated support members so if you're asking a question you have to wait several minutes sometimes to receive a response because the supervisors are also taking calls. The pay is far too low for the amount of skill and stress management this job needs. When I first started they used to give away free lunches and run little fun games but that's stopped in time. Also you have to wait half a year before benefits kick in, and those benefits do not support direct billing in most circumstances! Most notably the pay breakdown is rough. You get hired at 15$/hr and they promise there's a bonus and you get a pay rise every 'level' (difficulty of accounts) you learn. Well I'm currently on 'level' 5 however they do not actually call any level higher than level 2 a level and I have not gotten a raise in this time despite having an ever increasing workload. The bonus is hard to achieve; get 90% or higher on a call evaluation + no absences or lates + fast enough call handling times. Also the bonus is only +$1 an hour so... An extra $40/week if you manage to get it. Also I hardly ever get 40 hrs scheduled. I'm usually scheduled for around 32 hours, which sucks.
Customer Service Representative in Hamilton, ON
Highly supportive supervisors and management Excellent support for their staff. Their supervisors are warm and friendly and very supportive. I’m very grateful for the opportunity to work there. I highly recommend
CSR - Customer Service Representative in Edmonton, AB
Very stressfull environment -Management training is a joke!! employed at Answer plus Edmonton AB office and i would have to say it was the most stress full month i have experienced from an employer. I have worked in customer service/call centers for over a decade and found the supervisors and manger to be specific (operations manager) not very helpfull and understanding or open to suggestions. there were basically of no help when there weas technical issues and even would say i dont know. The solution was to send you home for the day if an application wasnt working. Favortism/discrimination definitely play an intregral part of this office. They have the motto "we put empoyees first" but that was definitely not my expereience once employed. The company puts forward this facade of their motto and that it is a fun family environment during the recruitment process but once i ws employed that was defintely not the case. . Yes as a csr you recieve weekly coachings/feedback. Basically all that was ev er said is " you are doing ok" There was never any doocumentation sent ie QA form a report as a document of the coaching/review/QA . I found the coachings to be very rushed and really was not asked for any feedback about my opinions. i felt that my voice was never heard and i did bring years of customer service exprerince to the employment. Schedule is put out on a weekly basis and not on a rotation. you never get 2 days off in a row. So it is very hard to plan ahead if you have engagements or responsibilities in the evening that you cant do on your days off. Tranining was only 1 week and really wasnt given a lot of practise "on hands" training ie nesting period before taking live calls. Benefits are only provided after 6months and you are not covered for 50 percent of biiling.Management is constantly monitering the inter office chat " spark and email are sent on a regular basis " threatning " your employment or at the minimum for you to be written up. When wanting to address a serious violation with HR and the CEO of the company my calls were never returned. !! The only positive thing i can say is that some of my co workers have become friends and the pay is not too bad.
Receptionist in Hamilton, ON
Will fire you with no warningWork from home- Job isn’t too hard, one of the easier call centres in regards to task. But busy, almost back-to-back calls. Supervisors are helpful. a little overtime opportunity.Got no official feedback on performance except you’re all doing great, hired a bunch of people with plans to hire more, then fired everyone (like 20+ people) they just hired after a month or two saying your performance wasn’t adequate(no review ever done) with phone call to drop off equipment. Apply if you need a job but keep looking for another immediately, they’ll probably fire you before you get benefits
CSR - Customer Service Representative in Hamilton, ON
Two days of training and no coaching or feedbackYes they provided all the equipment but laptops with three ports instead of four to support headset, keyboard, second monitor and mouse. The apps often crashed. We had two days of training and learned the rest by chat.We were also told we would maybe have 50 calls per day but 50 would be received within three hours.They do have a company mantra of employees first but my experience did not reflect that.I have worked in call centers for many years and have never experienced one like this.