American Express Employee Review

View all American Express reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and challenging place to work with great co-workers.
Relationship Care Professional (Current Employee) –  Markham, ON25 September 2013
I would start my day at 4:30pm and immediately begin taking calls. I would adhere to my scheduled breaks and end the day at 1:00am. The calls I would service are incoming calls from American Express card holders that reside in the United States of America. I have an extensive knowledge of credit card laws, both in the U.S.A. and in Canada, and I use this knowledge to ensure I provide accurate information to the card members that call for assistance. I have learnt a lot from this position and have been able to use it within the company and provide fellow Customer Care Professionals with accurate information with my time spent assisting our Supervisor Team. During this time, I would log in and be there primarily to assist other Professionals if they needed the assistance, and I would also take escalated calls. I appreciated that this job has challenges, some times different challenges every day. Every situation is different and they can not all be handled the same way, which is why I had to use my previous and newly learnt knowledge, and utilize the resources available to me, to ensure the accuracy and efficiency of information.
Was this review helpful?YesNo 2Report

Other American Express Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It was great!!!
Credit Limit Increase Representative (Former Employee) –  Toronto, ON17 April 2018
The environment is great and also the colleagues are their to help you and to resolve the problems. The customer will give us a great compliance to the agents.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Customer Service (Former Employee) –  Markham, ON3 April 2018
A place where there is constant learning. You will have a great time interacting with clients and colleagues. In addition, it has great benefits. It is a challenging atmosphere that encourages growth.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at American Express. Our community is ready to answer.

Ask a Question

Overall rating

4.2
Based on 5,176 reviews
52.4K
41.7K
3730
2197
1136

Ratings by category

4.0Work/Life Balance
4.0Salary/Benefits
3.6Job Security/Advancement
3.8Management
4.0Culture