American Express
Happiness score is 92 out of 100
4.1 out of 5 stars.
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American Express Pay & benefits reviews: Customer Care Specialist

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4.0Work-life balance
4.0Pay & benefits

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  • Ability to meet personal goals
  • Clear sense of purpose
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I can talk for hours how great American Express is. The 19 yrs I was there they taught me to be the person I am today. With all my excellent skills and achievements, the training from both sides of the business. I want to say”Thank You” for the amazing yrs we had together. I just loved it. The competitiveness with meeting quotas to the customer surveys. The diversity of people I have met. We will be friends for,life. They use to call me the raise of sunshine. I loved my job. It was time of my life. I needed a change and open up my eyes and heart to let another job challenge me. Thanks for asking that question.


The people, management, the customers. I could go on....


Sorry no cons... if you are lucky and you want to make a change, that’s the place to go.
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Productive and fun workplace

Great training and updated courses to meet the ever changing environment in technology. Flexible and excellent benefits. Great salary and room for advancement


overtime hours


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Productive, challenging and friendly work atmosphere

Safe and productive work place environment. Flexible work hours with excellent benefits and commission. Respectful and considerate management and coworkers. Most enjoyable part of the workday day was achieving targets and highest sales in a competitive friendly atmosphere.


Frequent lunch and learn ecxperiences
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Very Professional

Always care about the employees welfare. Compensation and benefits are beyond comparison.
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Learned many techniques about customer inquires and problem solving. Company's culture and benefits were the great. Management was not very strong in terms of taking immediate decisions.
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Enjoyed work

Everyday I Built a connection with customers and proposed different products and services based on their account history to help minimize their monthly bill and protect their financial credit Clarified financial charges, account details and benefits to customers Presented excellent communication & interpersonal skills for exceptional customer care Helped company attain the highest customer service ratings Officially commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations.




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A very professional and friendly fast-paced environment.

I have worked at American Express for 3.5 years.It was a great experienced though there was no work and life balance.I have benefited from different trainings which helped me to increased my skill base.Overall a very good company for work for except few things.


cultural diversity, great values and friendly environment


no work and life balance, low salary and no management`s responsibility
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Overall rating


Based on 8,245 reviews

Ratings by category

4.0Work/Life Balance
3.6Job security/advancement

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