American Express Employee Reviews

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5.0
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Good Environment
Collections Agent Mall Security Guard (Former Employee) –  Toronto, ON4 December 2018
Constant Calls, Some upset customer, great coworkers. Hardest part of the job is dealing with angry customers and meeting goals. Good breaks and coworkers are nice.
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3.0
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Environnement de travail compétitif
Agente de recouvrement (Former Employee) –  Montréal, QC19 November 2018
Il y a toujours de la vente lié au travail quelque soit le département.
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4.0
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Good company
SQL Database Developer (Former Employee) –  Markham, ON11 November 2018
Working here is fun and enjoble.. people are great and accommodating. I had a great time even for a short time. Great cafeteria and managers. They alsohave their own gym.
Pros
Xx
Cons
Xx
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4.0
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amazing astmosphere
Travel Counselor (Former Employee) –  Montréal, QC9 November 2018
people are great type of work is great just that management is not their strong suite, your a family and you will have a great time, i have learnt alot how to be more independent and gain knowledge of saber travel tools to issue tickets. what to do in crisis of weather storm and how to get people to destinations.
Pros
you will be part of the family
Cons
you give them 100% they would want 150% next time then 200%
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4.0
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Great place to learn and grow
Director World Service (Former Employee) –  Markham, ON1 November 2018
Great place to learn and develop as American Express places great importance on making development opportunities available. Terrific opportunities to broaden knowledge and expertise.
Pros
Health Benefits
Cons
Long hours for management
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4.0
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create you own schedule.
BILINGUAL INSIDE SALES REPRESENTATIVE (Current Employee) –  Ontario14 October 2018
The virtual position is great for employees who have a young family/kids. Great team members. Well known in the world. Great products to show case and to offer to meet client needs.
Pros
Virtual office
Cons
Pressure
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4.0
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Good company.
Travel Consultant (Former Employee) –  Montréal, QC13 October 2018
Good company but only stayed for a short while on training.

Didnt have experience in travel agency but in hotels which is related.

Gone through training sessions which are good but decided to go back to hotel industry. If given another chance to try again and with the same support shown as before, woild be happy to join American Express Travel.
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5.0
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View resume
Operation Team Leader (Former Employee) –  Montréal, QC19 September 2018
 Maintain proactive communication with clients to ensure customer service quality through the preparation, coordination of daily workloads, allocation of work for team players, managing and resolving escalated issues from first level agents.
 Enhancing team performance and efficiency through monitoring workflow, giving constructive and positive feedback and schedule necessary training programmes to team members
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4.0
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Excellent place to be and learn
Project Manager (Former Employee) –  North York, ON6 September 2018
Very process oriented and great place to learn how projects should be executed. Managers are cooperative. Good family and work balance. Would love to go back
Pros
Team spririt and flexibility in work, no micro management
Cons
Distance from home.
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3.0
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no work life balance
Consultant - Travel & Leisure (Current Employee) –  Sheppard, ON5 September 2018
the people are okay, the work life balance is not there. management needs to find a better way to make employees stay high turn over rate. the benefits are whatever
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2.0
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Very professional environment
American Express Travel Counsellor (Current Employee) –  Saint John, NB4 September 2018
- Travel arrangements to places all over the world
- The most challenging part of the job was their main OS
- The most enjoyable part of the job was the client base
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5.0
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Great pay.
Financial Consultant (Former Employee) –  Toronto, ON27 August 2018
Global Merchant and Network Services, which operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging its global integrated network. GMNS enters into partnership agreements with third-party card issuers and acquirers, licensing the American Express brand and extending the reach of the global network. GMNS also manages loyalty coalition businesses in certain countries around the world and its reloadable prepaid and gift card businesses.
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2.0
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Was great at the start.
Travel Consultant (Former Employee) –  Saint John, NB27 August 2018
Where to start, team leads were great, forced OT at one point, some nasty customers, and some not. New management treating the place like a dictatorship. Pay was good, benefits were meh. Always busy every day. Learned about flights hotels and car rentals. Hardest part was talking to those clients when there is nothing you can actually do to help, and they treat you like garbage. Most enjoyable was booking the vacations.
Pros
Many perks, I E free stays at high end properties.
Cons
Bad upper management and brutal hours.
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4.0
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Great place to work
Senior Manager (Current Employee) –  Toronto, ON24 August 2018
Great company culture and collaborative environment. Appreciates innovative ideas, lots of opportunities.

Relatively flat hierarchy and open door policy with the executives.
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3.0
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No Room For Sustainable Growth
Performance Auditing Officer (Former Employee) –  Markham, ON21 August 2018
There were a lot of cross training opportunities however the skills and experiences that were acquired would never be put to use because there weren't any internal job opportunities available.
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2.0
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Treated like a robot
Premium Travel Counselor//Concierge Consultant (Former Employee) –  Toronto, ON18 August 2018
Management at this company is great! They do their best to treat you well and with respect. Overall however, this is a huge corporation that cares about statistics and metrics much more than the needs/wellbeing of the lowly employee. The hours are terrible unless you've been with the company 10+ years. The first few years you can expect to work 3-11pm and your days off may not be consecutive. You MUST work 4 stat holidays a year (which means all the 'goods ones' for anyone without years of tenure - Christmas eve, Christmas, Boxing day, New Years Eve). Every movement is tracked (ie: how long your bathroom breaks are, when you take your breaks -- if breaks are taken even 5 minutes late you will be reprimanded). You must take as many calls as possible to the point that the stress is overwhelming....I began to feel panicked all the time
Pros
Lieu days
Cons
Terrible hours, treated like a robot
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4.0
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Amex
Customer Care Professional-Top Customer Team (Former Employee) –  Markham, ON17 August 2018
Amex was fun while I was there. The people were always supportive and the training was amazing. I did however get let go while on mat leave due to a restructure and I did not find that fair. Over 100 people were let go and most of them were on leave.
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4.0
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Great place to work
Senior Manager, Enterprise Risk Management (Former Employee) –  Markham, ON10 August 2018
- Management leads by objective. Corporate culture is against any form of micro-management.
- Company promotes work-life balance
- Great facility for physical fitness (gym, yoga and massage)
Pros
Work-life balance and respect
Cons
Little room for advancement as employees rarely leave.
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4.0
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Not bad
Credit Analyst (Former Employee) –  Distrito Federal10 August 2018
Good company , horrible hours and stressing job. This company needs to do something regards TEAM WORK . The communication between different areas and departments is a joke. Zero work ethics , people use different tactics to avoid work or hard tasks. Skimming is the right word.
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4.0
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small player in the marketplace
Executive Consumer Relations Officer (Former Employee) –  Markham, ON9 August 2018
a great company to work for, has many benefits and offers very good career advancement opportunities for all. there is a push for work life balance and this company responded well by offering options to its employees.
Pros
location
Cons
long hours
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Overall rating

4.2
Based on 6,162 reviews
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