American Express Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company.
Travel Consultant (Former Employee) –  Montréal, QC13 October 2018
Good company but only stayed for a short while on training.

Didnt have experience in travel agency but in hotels which is related.

Gone through training sessions which are good but decided to go back to hotel industry. If given another chance to try again and with the same support shown as before, woild be happy to join American Express Travel.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
View resume
Operation Team Leader (Former Employee) –  Montréal, QC19 September 2018
 Maintain proactive communication with clients to ensure customer service quality through the preparation, coordination of daily workloads, allocation of work for team players, managing and resolving escalated issues from first level agents.
 Enhancing team performance and efficiency through monitoring workflow, giving constructive and positive feedback and schedule necessary training programmes to team members
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent place to be and learn
Project Manager (Former Employee) –  North York, ON6 September 2018
Very process oriented and great place to learn how projects should be executed. Managers are cooperative. Good family and work balance. Would love to go back
Pros
Team spririt and flexibility in work, no micro management
Cons
Distance from home.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
no work life balance
Consultant - Travel & Leisure (Current Employee) –  Sheppard, ON5 September 2018
the people are okay, the work life balance is not there. management needs to find a better way to make employees stay high turn over rate. the benefits are whatever
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very professional environment
American Express Travel Counsellor (Current Employee) –  Saint John, NB4 September 2018
- Travel arrangements to places all over the world
- The most challenging part of the job was their main OS
- The most enjoyable part of the job was the client base
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great pay.
Financial Consultant (Former Employee) –  Toronto, ON27 August 2018
Global Merchant and Network Services, which operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging its global integrated network. GMNS enters into partnership agreements with third-party card issuers and acquirers, licensing the American Express brand and extending the reach of the global network. GMNS also manages loyalty coalition businesses in certain countries around the world and its reloadable prepaid and gift card businesses.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Was great at the start.
Travel Consultant (Former Employee) –  Saint John, NB27 August 2018
Where to start, team leads were great, forced OT at one point, some nasty customers, and some not. New management treating the place like a dictatorship. Pay was good, benefits were meh. Always busy every day. Learned about flights hotels and car rentals. Hardest part was talking to those clients when there is nothing you can actually do to help, and they treat you like garbage. Most enjoyable was booking the vacations.
Pros
Many perks, I E free stays at high end properties.
Cons
Bad upper management and brutal hours.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Senior Manager (Current Employee) –  Toronto, ON24 August 2018
Great company culture and collaborative environment. Appreciates innovative ideas, lots of opportunities.

Relatively flat hierarchy and open door policy with the executives.
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No Room For Sustainable Growth
Performance Auditing Officer (Former Employee) –  Markham, ON21 August 2018
There were a lot of cross training opportunities however the skills and experiences that were acquired would never be put to use because there weren't any internal job opportunities available.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Treated like a robot
Premium Travel Counselor//Concierge Consultant (Former Employee) –  Toronto, ON18 August 2018
Management at this company is great! They do their best to treat you well and with respect. Overall however, this is a huge corporation that cares about statistics and metrics much more than the needs/wellbeing of the lowly employee. The hours are terrible unless you've been with the company 10+ years. The first few years you can expect to work 3-11pm and your days off may not be consecutive. You MUST work 4 stat holidays a year (which means all the 'goods ones' for anyone without years of tenure - Christmas eve, Christmas, Boxing day, New Years Eve). Every movement is tracked (ie: how long your bathroom breaks are, when you take your breaks -- if breaks are taken even 5 minutes late you will be reprimanded). You must take as many calls as possible to the point that the stress is overwhelming....I began to feel panicked all the time
Pros
Lieu days
Cons
Terrible hours, treated like a robot
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amex
Customer Care Professional-Top Customer Team (Former Employee) –  Markham, ON17 August 2018
Amex was fun while I was there. The people were always supportive and the training was amazing. I did however get let go while on mat leave due to a restructure and I did not find that fair. Over 100 people were let go and most of them were on leave.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Senior Manager, Enterprise Risk Management (Former Employee) –  Markham, ON10 August 2018
- Management leads by objective. Corporate culture is against any form of micro-management.
- Company promotes work-life balance
- Great facility for physical fitness (gym, yoga and massage)
Pros
Work-life balance and respect
Cons
Little room for advancement as employees rarely leave.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not bad
Credit Analyst (Former Employee) –  Distrito Federal10 August 2018
Good company , horrible hours and stressing job. This company needs to do something regards TEAM WORK . The communication between different areas and departments is a joke. Zero work ethics , people use different tactics to avoid work or hard tasks. Skimming is the right word.
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
small player in the marketplace
Executive Consumer Relations Officer (Former Employee) –  Markham, ON9 August 2018
a great company to work for, has many benefits and offers very good career advancement opportunities for all. there is a push for work life balance and this company responded well by offering options to its employees.
Pros
location
Cons
long hours
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good work environment for a big bank
Marketing Analytics Manager (Current Employee) –  Toronto, ON7 August 2018
Work life balance: Fantastic. Extra summer days, opportunity to work remotely a few times a week etc

Growth opportunities: Generally tend to hire for long term colleagues, so leadership always helps think of a roadmap for learning and growth. Lots of internal and external training. Executive education via HBS available for all employees.

Business: Decision making is slower than startups, however, work environment is relatively more meritocratic than other banks I know of.

Management: Good executive leadership, provides constant guidance to employees from different business units
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
work
Senior Debt Collecting Officer (Former Employee) –  toronto16 July 2018
they have job security and a professional management. they provide health benefits and they provide sick days and vacation pay. However it is not easy to get a raise. They do not have good incentives or realistic quotas that are acheivable.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
American Express
Project Manager - Small Merchant Acquisition (Former Employee) –  Markham, ON27 June 2018
Exciting customer-focused company to work for since it's always evolving. Management is very dedicated and experienced. An excellent company for a University graduate to grow in.
Pros
A lot of room to grow
Cons
None
Was this review helpful?YesNo 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place
Travel Agent, Customer Service (Former Employee) –  Montréal, QC26 June 2018
AHT is a problem. You have to learn a program called saber or now
Saber Red.
They do not take kindly to people that are coming back from sick leave.
I learnt how the airlines book tickets and how discounts are applied.
My most enjoyable part was learning something new
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun and productive place to work
Reconciliation Officer (Former Employee) –  Delhi20 June 2018
*Responded to all card member billing inquiries and comprehensive manner to ensure customer satisfaction.  Analyzed, identified and researched the inquiries within specific timeframes.
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Senior Project Manager (Contract) (Former Employee) –  Toronto, ON18 June 2018
Senior leadership promotes a culture focussed on getting the job done while offering up an environment that is flexible and allows a good work/life balance. Highly recommend Amex as a place to work.
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at American Express. Our community is ready to answer.

Ask a Question

Overall rating

4.1
Based on 6,009 reviews
52.8K
42K
3858
2241
1172

Ratings by category

4.0Work/Life Balance
4.0Salary/Benefits
3.6Job Security/Advancement
3.8Management
4.0Culture