American Express Employee Reviews

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Very good workplace, good leadership and career growth for employees
Business Analyst/ Functional Manager (Former Employee) –  Phoenix, BC9 May 2018
Very good workplace, good leadership and career growth for employees. good environment for women.
good benefits. Easy Internal job postings and easy transfers
Cons
Low wages
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Amazing working conditions
Credit Analyst (Former Employee) –  Toronto, ON23 April 2018
A very unique place to work, you feel at home, respectfull loving colleagues,encouraging superiors, friendly and clean environment with games like table pingpong and the babbyfoot. It was fun working there and i made lots of new friends that are like my family.
Pros
Almost every month there is deprtmental free lunch
Cons
fixed working hours except from November to January
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It was great!!!
Credit Limit Increase Representative (Former Employee) –  Toronto, ON17 April 2018
The environment is great and also the colleagues are their to help you and to resolve the problems. The customer will give us a great compliance to the agents.
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Good Wage, Overly high expectations
Platinum Travel Consultant (Former Employee) –  Saint John, NB10 April 2018
The training is lacking at best, and the people you deal with on the phone expect everything for nothing, the clientele is the pinnacle of the rich get richer
Pros
travel benefits
Cons
mandory OT, Stuck up customers
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Nice company in terms of benefits
Senior Travel Consultant (Former Employee) –  Hamilton, ON10 April 2018
Call center- very stressful. Scripts for every call. Knowledge of Sabre system very important. hours can be long depending on your last call.
Very good benefits if you want top pay for them as 3 tier options.
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Productive workplace
Customer Service (Former Employee) –  Markham, ON3 April 2018
A place where there is constant learning. You will have a great time interacting with clients and colleagues. In addition, it has great benefits. It is a challenging atmosphere that encourages growth.
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Great place to work
BILINGUAL CREDIT ANALYST (Current Employee) –  Toronto, ON19 March 2018
I screen new credit card applications through the applicants' credit bureau. I have learned the impact of money laundering associated with financial institutions. This job requires high attention to detail to catch relevant indicators' that may flag for fraudulent or high risk customers. The management provides on going job training and makes room for employee development by allowing the department to job shadow with other department that we work closely with.
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A great place to work
Corporate Account Manager (Former Employee) –  Toronto, ON18 March 2018
A place where it is all about constant learning. It is a pretty diverse workplace and with this you get to learn a lot of new things such as inclusion. Overall, a great place to be.
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Do not work here
Inbound Customer Service (Former Employee) –  Pembroke, ON17 March 2018
There is nothing positive to say about Amex and the way it treats its employees. Nothing. You can not control your schedule, or the length of your shifts, or stop to note accounts (you need to take calls from start until finish.) They will promise you bonuses but you will never get them because they find 1 million and 1 reasons to write you up. They do not want to keep employees in the long run because they do not want to give anyone raises or their bonuses that they were promised.
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Great company to work for
Travel Counselor , Travel, Lifestyle (Current Employee) –  Toronto, ON16 March 2018
Great company to work for great time interacting with clients and colleagues amazing benefits overall a learning experience would highly recommend working for them
Pros
Great Benefits
Cons
none
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Awful company
Travel Consultant (Former Employee) –  Montréal, QC16 March 2018
Since they change from AMEX to GBT it went downhill. They don't take care of their employees that's been there over 15 years, we are the first ones they fired. Yet by the next year they are sending me positions to apply to ... hmmm
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great organisation to work with, great people and environment
Lead Reconciliation Analyst (Former Employee) –  New8 March 2018
Great work environment, co-operative business leaders. Great People, Great benefits, Great values and culture, the Best place to work. A company with great leaders, excellent process and tremendous training modules. Offers job stability and flexibility to work.
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Fun workplace
Assistant Marketing Manager, Loyalty and Rewards (Current Employee) –  Toronto, ON6 March 2018
Great life/work balance with work from home policy. Work load can get heavy at times and will demand work hours outside of the typical 9-5. Culture is fairly collaborative and cross functional in nature.
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When fully staffed, Amex hires 100's of contractors. However, when they will also terminate many contracts occasionally with little notice
Application Architect (contract) (Former Employee) –  Toronto, ON2 March 2018
This is the seconf time I worked on contract at Amex, and both times, Amex went through a period where they terminated the majority of contracts over a short period. However, I was able to work there for an 8 year period this time before termination.
Pros
work from home encouraged
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Easy understanding client
Design architect (Former Employee) –  Bahrain27 February 2018
Working for this client was easy going with no complications.
Design delivered and reviewed with minor comments that serves the client needs.
Generally cooperative.
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Amazing Management Team
Compliance Specialist (Former Employee) –  Markham, ON16 February 2018
I am honoured and proud to be able to work with AMEX Bank of Canada as a fraud and compliance analyst. I had gain knowledge and learned multiple skills to be good with my day to day task as the support of the management team is felt day in and day out. The focus of excellence and team work is what AMEX is proud of and encourage.
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great company
Corporate Travel Agant (Former Employee) –  Calgary, AB5 February 2018
American Express was a great company to work for. they treat their employees wonderfully.

Great benefits. Travel Deals, good training.
I was in their main office for a short time, then I was working at at onsite agent with Snc Lavalin
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Reception, Sale Assistant, Customer Service
Assistance vente (Former Employee) –  Montréal, QC28 January 2018
Had a lot of fun working there, people and customers were very nice. Learn a lot in all the department I have been in.

Easy to get there by bus. Hours were perfect Monday to Friday
Pros
Love the people at the office
Cons
Dept closure due to cuts
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Only for my worst enemy
Travel Counselor (Current Employee) –  Montréal, QC27 January 2018
You are just a number here. Work/life balance exists only on paper, you get your (awful) shifts by bidding and if you cannot do it, go find another job, there's 0 flexibility. Now they have a system without team leaders, so solve your own issues, nobody is taking care of anything and nobody knows who is doing what. Salary increase is promised, but very poor, between 1-5% if you are a travel agent. Workplace culture is poisoned, most people work at home so unless you know your teammates, you will have 0 connection with anyone. People barely like to participate in office events about twice a year.
Pros
Work at home
Cons
Too long to list
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Productive workspace and fun place
Quality Engineer (Current Employee) –  Sunrise, FL26 January 2018
Productive workspace and fun place.
Try new aspects and do new POC's.
learning opportunities.
Mentor people.
exciting opportunities and challenging environment.
Exciting Team building opportunities.
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