You are just a number here. Work/life balance exists only on paper, you get your (awful) shifts by bidding and if you cannot do it, go find another job, there's 0 flexibility. Now they have a system without team leaders, so solve your own issues, nobody is taking care of anything and nobody knows who is doing what. Salary increase is promised, but very poor, between 1-5% if you are a travel agent. Workplace culture is poisoned, most people work at home so unless you know your teammates, you will have 0 connection with anyone. People barely like to participate in office events about twice a year.