American Express
Happiness score is 92 out of 100
4.1 out of 5 stars.
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American Express Careers and Employment

Work happiness

Scores based on about 18 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work has a clear sense of purpose?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Stephen Squeri
  • Founded
    1850
  • Company size
    more than 10,000
  • Revenue
    more than $12B (CAD)
  • Industry
    Finance
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Jobs

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Customer Service

4 jobs

Salaries

Salary estimated from 58 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 8.2K reviews and is evolving.

4.2020173.9120183.7220193.9020203.672021

Reviews

Senior Manager in Toronto, ON
on 10 March 2021
Strong Senior Leadership & Overall Culture
Good culture overall with plenty of social groups to join based on your interests/lifestyle.You stay busy, there's no job that's easy, but you are made to feel appreciated for the most part and can be frequently rewarded with perks. Just never forget you are working for a truly international company with an eye on the bottom line.
Project Manager in TRC-W on Behrend Dr
on 26 May 2021
IT is run by an organized group actively pushing out legacy managers
IT is being overrun by an obvious group of managers who refuse to collaborate with anyone outside their group. Processes suffer and the culture is mired in back-stabbing, mistrust. Managers who are outside this circle have a target on their back, there is a concerted effort to ruin them politically, and replace them with cronies of the 'insiders'. However, the insiders are extremely competitive amongst themselves, also do not collaborate and their teams only react to crisis. Management has created such a pervasive culture of mistrust and heavy handed/ top down rule - that individual employees are not empowered to collaborate or take initiative to solve problems. Everyone waits for a crisis, for management to swoop in and lead the firefighting.
Senior Manager in Toronto, ON
on 26 April 2021
Don't work at Amex Canada if you're ambitious
Amex Canada is mostly mid-management (i.e. Manager/Sr Manager) with very limited upward movement. Most people stay at their level all their careers or 10-15 years minimum. Management love to promote the "linear" career model as it's the only one they offer. Not that I'm opposed but it does lead to churn. It also leads to disenfranchised among the ambitious. Tenure is very high (a positive sign) but I found this was actually a disadvantage that contributed to the lack of breadth in leadership. They don't understand the world outside their walls - just ask most people that work in business. Women are vigorously promoted and championed and depending on which team you're with, outnumber the men by a wide margin. Culturally a very competitive work environment and annual raises are discussed amongst the people-leaders with each having to out-compete others for raises. While the company believes this encourages collaboration - this is counterintuitive and results in the opposite happening. I tend to lead with a servant style and want to support others but this was frowned up by my management ..."you share too much" was a frequent refrain. I didn't choose to leave when I did but it was in the cards. If they weren't one of few companies that offered remote work I would have been gone long before.
TRAVEL COUNSELOR - CERTIFIED OPC AND TICO in Ontario
on 20 April 2021
A lot to do with less pay
CFE pressure, thousands things to remember and be updated every single day. Pay just 15$/hr can pay rent with that.. growth is very limited...Schedule given as they want.. hours as bussiness needs! Ppl come and go! Zero job security! In Simple words "low paid call centre with high pressure" They use people and throw them a bunch of crazy women's working as team coaches!
E2E Test Manager in Toronto, ON
on 23 February 2021
Best Place to work as IT professionals
I worked here twice about 7 + year. I really enjoyed working. I was par of Global team. Team was Nice, Trusted environment which encouraged all of us. It is one the best company I worked so far.

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Questions and answers

People have asked 28 questions about working at American Express. See the answers, explore popular topics, and discover unique insights from American Express employees.

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  • Interviews
  • Hiring Process
  • Working Culture
  • Benefits
  • Working Environment
  • CEO
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  • Background Check
  • Company Future
  • Job Opportunities
  • Promotion
  • Work from Home

Interview insights

Insights from 181 Indeed users who have interviewed with American Express within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Interview questions

Strong Customer service experience

Shared on 5 October 2020

Ask me about work experience.

Shared on 16 December 2018

They ask about your life goals and where you are

Shared on 9 November 2018
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