American Eagle Outfitters Employee Reviews

The management was poor and the hours weren’t spread evenly among employees. The manager would often pick favourites as-well as target employees causing most to quit or not work as much. I often felt nervous or stressed as a single mistake was not to be made without backlash or constant nagging. I would often be given multiple jobs almost like the managers assistant when there was other workers doing hardly anything. I left American Eagle and I should enjoy my workplace rather than feel nervous, mad and targeted by my manager. The staff was great and everyone got along, but after getting yelled at constantly and my hours cut for no apparent reason I decided to leave. I did confront the manager as to us maybe i did something wrong but she completely ignored me. Also if you book time off they ignore it and will text or call asking you to come in.

Pros

Great clothing discounts

Cons

Hardly any hours, poor management

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Below average

Store Manager (Current Employee) - Canada - 1 December 2023

- Company doesn’t value employees- No stability in leadership with fast turnover - Limited resources provided but expected to reach unobtainable goals - senior management is disconnected from in store experiences, no understanding of business

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Insights into American Eagle Outfitters

Based on 134 survey responses

What people like

Inclusive work environment
Ability to meet personal goals
Feeling of personal appreciation

Productive Place

Sales Associate (Former Employee) - Montréal, QC - 25 November 2023

The company has a lot of requirements and sometimes gave lots of hours. Floor shifts were always long and during strange hours. The staff was always fun.

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sales

Brand Ambassador (Former Employee) - Scarborough, ON - 18 November 2023

It's good if you are looking for part-time and if you are a student. The scheduling was flexible, and the team I worked with was fun and friendly. The job is also good if you're looking to improve your communication and customer service skills.

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Great till management change

Sales Lead (Former Employee) - North Bay, ON - 13 November 2023

This was my first job. Worked there for over 5 years and loved it. Until we had multiple store managers in two years. It was a mess and unorganized. Good for starter job but would never recommend anyone being a manager there. Too much drama for little pay

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Customer Service Representative (Former Employee) - Laval, QC - 7 November 2023

good job as a student but the pay was very low if you are looking for some experience in customer service it is a good place because you will talk with any type of client and it will also improve your selling and communication skills

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Horrible experience!

Brand Ambassador (Former Employee) - Saint-Bruno-de-Montarville, QC - 24 October 2023

Horrible place to work the supperiors treat you like garbage and do not make you feel comfortable. during my time there the manager would talk poorly about me to other employees etc.

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Great if you want to waste your time and not be compensated

Brand Ambassador (Current Employee) - Burnaby, BC - 21 October 2023

You never get shifts, management will always prefer hiring a new person than listening to their current employees. The employee store discounts are good, but you can't afford to buy anything since you get no shifts.

Pros

employee discount

Cons

no shifts, micro-managing managers, easily replaceable

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Good job at lower levels, upper levels not so much

Manager (Current Employee) - Edmonton, AB - 17 October 2023

Very very good job as just an associate and I loved coming to work every day. The employees and family aspect was the best part about this job. There was so much support. But as you advance support is lessened. If you need help or have an issue it's hard to get what you need. Too many cases of employees getting over worked until they burn out and leave. But again when you work here you get a family as well which is special.

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best job of my life

Sales Associate (Current Employee) - Coquitlam, BC - 3 October 2023

such good culture and workplace i highly recommend for first job and if you are trying to make new friends. management is so kind and understanding. so thankful

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Jobs at American Eagle Outfitters

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hours

Sales Associate (Former Employee) - Canada - 27 September 2023

it was fun with the people but sometimes it can be tough during off season hours to get shifts but thats what happens at a retail job when they have to deal with the lack of customers

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sales

Sales Associate (Former Employee) - Toronto, ON - 25 September 2023

it wasnt bad to be honest i really enjoyed the people i worked with but after a while it became heavily favoured to certain people more than others so that was a little unfair with hours

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Great experience

Store Manager (Former Employee) - GTA, ON - 20 September 2023

I enjoyed working at AE. Great company culture and they are not afraid to invest in technology that ultimately improves the customer experience. I learned a lot working there as a first time SM.

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alright workplace

Sales Associate (Former Employee) - New Brunswick - 18 September 2023

mostly good employees and managment but also some terrible managment. hours usually poor and too many staff. i had an alright time working there but reason for termination was mid

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Fun competitive culture, some stressors

Store Manager (Current Employee) - Vancouver, BC - 15 September 2023

In store the culture is great, on quarterly calls you feel inspired but the pressure is a lot some days and you need to be a strong leader to handle the workload. Know how to balance priorities and your home/work life before applying. Boundaries are very important.

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Fun Workplace, Limited Hours

Sales Associate (Former Employee) - Calgary, AB - 12 September 2023

A fun place to work, very friendly coworkers, however lacking available hours - many employees are looking to work more hours, yet they continue to hire more people.

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Not bad

Brand Associate (Former Employee) - Scarborough, ON - 5 September 2023

Your average retail jobcan’t do much about pay, not worth complaining aboutHours were decent Enjoyed most of the people I worked with Would recommend as first job

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It’s a pretty good environment to work

Store Associate (Current Employee) - Vancouver, BC - 31 August 2023

I genuinely like working for American Eagle for the social aspect, I’ve being with this company twice now and in both cases the coworkers are kind and friendly, the discount is extremely good and they’re incredibly flexible with time off requests and switching shifts. My only con would be lack of overall hours for the employees, especially living in bigger cities trying to make ends meet. They don’t offer full time positions unless you’re a manager, so you end up scrounging for shifts of looking for another job on the side. It’s all the more frustrating when you have 20 associates on a schedule and only so many hours to go around. Not realistic. Other than that it’s a good company to get started.

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Horrible and stressful

Brand Ambassador (Former Employee) - Yorkdale, ON - 27 August 2023

They make it seem like you're working on commission but you're not. Management is speaking into the earpiece every hour talking about sales. Their focus is on getting people to always leave with something. You have to write down what your goals are for your shift, and then at the end, you would have to write what happened during your shift. Felt like I was doing assignments. I hated working here, felt so stressed about just selling clothes. Seriously not a good place to work at. Pay is horrible for how they treat you and what they expect of you.

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productive and fun workplace

Brand Ambassador and Stock Team (Current Employee) - Oshawa, ON - 26 August 2023

fun place to work if with the right workers. some days can be long and boring and others super busy with guests. management could be more organized but overall they care about the employees and are understanding

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Good first Job

Brand Ambassador (Current Employee) - Ontario - 21 August 2023

It’s a decent first job but it’s basic retail. You’ll get good experience with problem solving and customer service. Sometimes your pay doesn’t reflect the amount of stuff that you do.

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