Retail banking focused on member needs.
Alterna Savings is a member-facing financial institution. Even though Alterna operates in the same retail banking environment as the banks, there is less sales pressure. There is a heightened focus on member needs. My experience has been supportive and collaborative for the most part. As with any business, there is always a focus towards doing more with less which can get frustrating at times. I have met a lot of great friends here and would definitely recommend. Alterna has supported me in my personal career aspirations.
Member Service Representative in Thunder Bay, ON
Fun, great culture, work/life balance.
Fun place to work, great work/life balance. Don't get paid 37.5 hours which is not the greatest. Would love to work more hours. The manager was great, does not micromanage. Hard to move up in the company. Great benefits. USD employee rate purchase is best in the indsutry.
Contact Centre Agent in Ottawa
Alterna really took care of its employees through the pandemic. I believe they put people firstAnd worked hard to keep us safe. Focus is on members and creating a better member experience. We have to sell but they do make us focus on our members needs vs just selling whatever. Good supportive leaders.
Micromanaging, no leadership development, no trust, no transparency
I would not recommend a job at Alterna until there is a strong effort to bring up the caliber of leadership across all departments at the highest level.
Poorly managed from the CEO and downwards. A lot of back stabbing and very little direction from directors. HR is very poorly run and any staff who are hard working are forced out of the company.
They talk a good fight but in reality care very little about members and staff alike.
Turnover is rampant for a reason. It’s hilarious that senior management has to ask staff to right positive reviews
otherwise their ratings