It is very unfortunate that your employment experience at ALS was not as we endeavor it to be. Due to the seasonal nature of the industry we work in, we experience high sample volumes at certain points during the year and, because of this, we ask employees to work overtime. However, working overtime is voluntary and while many employees are happy to earn the additional income, we do not require them to do so.
Our high sample volumes also challenge our ability to quickly ramp up our staffing levels and train new employees. We do have a structured H&S and training program which provides a consistent approach to training new employees and strives to equip them with the knowledge required for their job. We regularly review our training with an eye towards continuous improvement and will keep your comments in mind when doing so. Thank you very much for your feedback.