Customer Service Representative (Former Employee) – toronto – 14 June 2015
good job but not a great management to work with.. working in a virtual environment where you don't get to see the faces of management and its very hard to communicate with them .. overall i would not recommend anyone to this company ...
Customer Care Representative (Former Employee) – Barrie, Ontario – 17 February 2015
Best part of the job is not having to get up to go out to work, and don't have to spend an arm and a leg on clothes. Hardest part of the job was it was lonely not working with co-workers to bounce ideas off and to interact with.
Teleservice Representative (Former Employee) – Home – 2 December 2014
It was a very fast paced company but overall a great company to work for. I learned to multi-task with numerous programs while solving the customers issue. Also learned how to empathize with the customer who were very irate due to the issue at hand. Management was always there to make sure you done well at whatever you done. Co-workers were amazing and willing to assist whenever necessary. The hardest part was at the beginning when dealing with an irate customer but as time went on it was easier to do. The most enjoyable part was talking with all the different people and nationalities around the world and building rapport with them.
Customer Service/ Technical Support (Current Employee) – Toronto, ON – 31 October 2014
Each and everyday is different, that's one thing I like about the job. Also you never know what type of calls coming in, been with company for over 3+ year. Can't complain about management staff as everyone works as a team, very responsive. Most valuable lesson that I've learn is to have a lot of patient and how to deal with high rate customers. The hardest part would be assisting a senior person who have little clue about technology, up the most important part is having a satisfied customer at the end of each call. The part the keeps me smiling everyday is when I get customers issue is resolved.
Bilingual wireless technical support (Current Employee) – Toronto, ON – 30 September 2014
We are like a family where each other cares for the other one. There are co workers who help you when you are stressed or feeling down. The team leaders are very friendly and everyone speaks with respect. I work independently and there is no fear that i will not do it right because i'm properly trained. I have gained confidence that I can do a lot on my own. The hardest part of the job can only be how some customers when angry will yell at you but we are also trained on how to handle it.
Technical Support Representative (Former Employee) – Sydney, Nova Scotia – 3 September 2014
Being able to work from home was a must for me. The training was done via phone and netmeeting which was just great. The training was efficient and the co workers were easy to chat and get along with. They were very flexible with hours and did everything they could to work with their employees.
Manager & Lead of Tech Support/Coordinator (Former Employee) – Toronto, ON – 3 March 2014
A typical day is just to be as productive as you can. We were from home and I was leading my team against other teams in the company to work better than rest. I trained in an online chat room at home and there was no dress code because since you are at home you can be in your pajamas and work while being confortable in your home and not stress a lot.
Technical Support Representative (Current Employee) – Kirkland Lake, ON – 13 January 2014
It's an awesome atmosphere, the management is great. It's your typical Call center style of work, only able to do it from inside your own home. There is far too much that can go wrong though (in my opinion) If you run into a string of internet problems as I have, you miss days of work until it's corrected and there is no compensation for this. It works against you as far as your "emergency" days go. Which makes perfect sense. The overall use of the programs is very streamlined and easy to use. Interaction with co-workers is very limited as it is normally a fast paced environment. The most difficult part of the job for me is to stay within their metrics. The most enjoyable part of the job would have to be that there is no physical commute.
At home, medical benefits, reasonable work hours, small scope of support
Customer Service Agent (Former Employee) – Guelph, ON – 22 July 2013
Excellent classroom-style and intensive-training times with LOTS of support. Unfortunately, after the training is over, management are totally different: strict, unreliable, and unavailable. Co-workers were very supportive, customers ranged from awesome 2 minute calls to very angry hour-and-a-half calls.
Benefits after 6 months, Excellent training structure, Commission, Bonuses