Alorica
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Alorica Employee Reviews

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Canada148 reviews
Found 148 reviews matching the search
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4.0
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inbound calls.
make sure to find a solution for customers.

solve the issue and make sure to help customers to pay over the phone.

make sure to finish all campaign.
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3.0
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Alorica is as usual company nothing special to make comments. Their salary structure isn't good enough for the employee. Supervisor is much friendly. New comers should give more time to settle at workplace.
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4.0
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Alorica is a good company, tho it can be stressful the people who you work with are friendly an are willing to help you learn. I was with them for 2.5 yrs but due to circumstances i had to leave.
Pros
Frendly people to work with, good training an benifets
Cons
Stressful, an some customers are not so nice but that true in any customer service role
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1.0
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Good training but very poor management. Ridiculously low base pay. Excessive pressure on employees. Biased special treatment given to some employees closer to the supervisors/managers. The turnover rate is high because agents are always leaving after experiencing the shortcomings of this organization
Pros
Free coffee, good trainer
Cons
Poor management, poor pay
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3.0
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The people are generally nice to work with and talk to. Technology is somewhat limited and needs updating. The processes that I worked within need to be made more consistent and streamlined enterprise-wide.
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5.0
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Very good experience, the management was very nice, the cafeteria very hygienic i really enjoyed my time there working for IHG project, i would return if i moved back to DR
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3.0
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For anyone seeking to work in financial services, Alorica would be a good start to gain the experience needed. Co workers are nice and friendly and always ready to help. work is fast paced, breaks and lunch are not paid. You basically work 9hours to get 8 hours recorded. Pressure on you to work overtime. Management don’t care about you, just show up and get the work done. Turnover is very high.
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1.0
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I cannot recommend Alorica to other people. Yes, they have good working environment but the salary and benefits it doesnt deserved by the employees. Very low salary yet you are very exhausted in work.
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3.0
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However due to the Corona virus ..i wished Alorica would have us working at home ...i just hope they will consider the agents to work from home ..it would also save Alorica lots money and the agents as well..would save time and money on transportation...food ...etc
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5.0
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Work starts at 8n am until midnight .. Great place to start cx learning service skills.. Assistive management..Special cafeteria with reasonable priced items.
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1.0
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Way too much drama and zero professionalism. People are very sneaky and management will gang up against you if they don’t like you. They talk amongst themselves and even with employees about other employees.
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4.0
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very flexible.
the hardest part of the job sometimes is the customers

the most enjoyable part of the job is the people i work with.

Supervisors are great
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2.0
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It is great starter or just passing through job if you need work for a few months while you look for something more concrete. Find your group and your team leader and you should be fine.
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5.0
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very good company to work for i enjoyed my time with them management was a good experience , they were always there when you need help or had a question about what was to come next
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4.0
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Overall interesting job however underpaid, high objectives, the more you work the more work you get to do, repetitive work, highly stressfull with customers.
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5.0
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Alorica was a fun and engaging place to work and they took supremely good care of their staff. Alorica was always aware of staff's needs and the management took time to consider individuals needs and concerns.
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1.0
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If someone informs you that they quit, don't shout at them to get back to work and scream across the work floor as they calmly leave that they are the most unprofessional person you've ever seen. Save that talk for the mirror the next morning when you have to face yourself with the truth.
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4.0
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This company worked extremely hard to maintain high standards and professionalism of the organization. They provided accurate training achieve high perfromance when interacting with clients.
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4.0
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Stepping stone for those who would like to try BPO company. Learned a lot in term of Workforce management. people skill and helping each colleague to grow
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5.0
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Received excellent training and Provided excellent customer service during the holiday season.
Fun people to work with and good support team. I really enjoyed...
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1.0
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Overall a mediocre place to work. The only good thing about it was that it was near where I lived at the time. Bedbugs and weirdo coworkers all around, and a terrible schedule with no flexiblility.
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