Alorica Employee Reviews
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They have flexible hours and you can do it from home which is super convenient. It was a good job to work from home and to start. My supervisor was friendly and nice, but overall they don't really care about their employees, at least if you're new. They don't really give you the resources you need in terms of training, or give you any kind of support when customers are rude/verbally insult you. Communication with hr was not good, they never answered e-mails or answered very late and didn't help you at all. They don't care about the quality of the service you provide as a csr, they care more about how many hours you can work and if you can work overtime.
no support at all from superiors
they easily cut your shift off, you cannot plan for your bills, they will give you mandatory time off, also management is really poor, your supervisor doesn't think about you at allllll!you must be a robot without any thoughts, they decide on your behalf, they dictated orders to you. they just think about their bonus and put lots of pressure on employee
It was hard for a new comer to achieve the target sale each month. Though they give a certain time to get settled in the job, it was really hard to get a customer. Based on the rules and regulations, I see people were stressed to meet the target sale for each month. Also the job got bored after a while by doing the same thing.
Less salary, Boredom after a few days, less secure job
Alorica is a place I would recommend to a friend who is willing to work in customer service centre . It's a friendly and fun place to work in. I enjoyed working with my supervisor especially as she was very nice and understanding woman.Working Time is also very flexible.
Medical insurance covered
I cant think of any for now
we did not have any good training, even it supposed to be 6 weeks. Our trainer just talked about her personal life, waist of time. The building is horrible, dirty, dark, computers not working, everybody stressed.
they pay you
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I liked working there it wasn't too stressful. I worked for many campaigns. The only thing is is that they never once gave a salary increase in all the six years I worked there
Free lunches on certain holidays
No salary increase
Must work with personal computer + headsets + microphone Must download for virtual experience between connections For anyone who wants to proceed their way, please do not say yes then complain that your computer is going haywire. Should someone out there provide Shopping & After Service Experiences many consumers would start getting that engine in order to do so without so much APPS. It's not the case yet unless you live in one of two cities of your country. Read all before telling them that you would consider it with their own equipment.
flexible hours if available
must own your own computer
I started this job during a pandemic. I became sick with covid. They tried to manipulate me into quitting because they could not fire me when I had doctors notes. The people I trained with were unbelievably underqualified for the job and somehow were kept on after training. I do not reccomend this job to anyone who wants job securoty I
Alorica is a good company, tho it can be stressful the people who you work with are friendly an are willing to help you learn. I was with them for 2.5 yrs but due to circumstances i had to leave.
Frendly people to work with, good training an benifets
Stressful, an some customers are not so nice but that true in any customer service role
Stressful workplace, don't work there...If you need your first job in Canada to gather experience then you may
Good training but very poor management. Ridiculously low base pay. Excessive pressure on employees. Biased special treatment given to some employees closer to the supervisors/managers. The turnover rate is high because agents are always leaving after experiencing the shortcomings of this organization
Free coffee, good trainer
Poor management, poor pay
The people are generally nice to work with and talk to. Technology is somewhat limited and needs updating. The processes that I worked within need to be made more consistent and streamlined enterprise-wide.
For anyone seeking to work in financial services, Alorica would be a good start to gain the experience needed. Co workers are nice and friendly and always ready to help. work is fast paced, breaks and lunch are not paid. You basically work 9hours to get 8 hours recorded. Pressure on you to work overtime. Management don’t care about you, just show up and get the work done. Turnover is very high.