Customer Service Representative (Former Employee) – Toronto, ON – 24 May 2018
This is the worst place to work ever. The management do not care about their employees they only care about you collecting them money. The salary is poor and they do not have over time so basically you are working slave wages. It is so disorganized and employees do not get trained properly. Look for another job because trust me you will hate it.
Customer Service Representative (Former Employee) – PH – 21 May 2018
It was fun when I worked there though I only worked for 6 months just because of the management at that time. If the management was good enough to treat their employees fairly I would have stayed there for a long time. But again this is just based on my experience, it is still based on how you deal with your own issues in the company
Customer Service Representative (Former Employee) – Montréal, QC – 7 May 2018
i enjoy to interact with customers and sort their problems. I am good listener that is the core of my success in this profession. many people spoke with us about their problems so we tried to give them a best service.
Operations Supervisor (Current Employee) – Alorica, Montreal – 4 May 2018
Alorica is a great place to work. I started working here is an agent and moved up the ranks to a supervisor position. The rewards and recognition are phenomenal plus you get to meet and work with some amazing people. Work is fun no matter the stress of the job there is always something to laugh about. Your team managers will take you under their wing and teach you the necessary skills needed to thrive at your position. I highly recommend working for Alorica!
Great benefits, rewards and recognition
Schedules are not fixed but depended on business needs
The Montreal site has come a long way and is constantly evolving and getting better and better. Super-supportive management staff and great trainers. Supervisors have a vested interest in helping you succeed and get better at your job every day, so even if you haven't done the job before, they will give you the tools to do it, don't doubt yourself! Fun programs and contests that go on on social media world-wide.
Productive and fun place to work lots of incentives games and prizes
Customer Service Representative (Current Employee) – Brantford, ON – 4 May 2018
A typical work day is usually busy making the time go by faster. inbounds phone calls for service or billing issues. great people to work with from co workers to staff. managers and team leads provides great incentives to motivate while working to earn extra bonuses and prizes. great client !!!!wish I could disclose regular client site visits and training sessions. FREE LUNCHES & PRIZES FROM GIFT CARDS TO 55'TV's XBOXES AND MUCH MORE. FREE COFFEA WHEN ITS NOT A PAY WEEK. GREAT OPPERTUNITIES FOR GROWTH WITHIN THE COMPANY
Customer Service Representative (Former Employee) – Work from Home – 8 April 2018
Can't get anyone to take a supervisor call. My pay was delayed for two weeks because the HR person didn't submit my stuff on time. I filled everything out clearly and submitted it by deadline and she mishandled it. One trainer was good and the other one was extremely irritable. Nothing was as described when we actually went on the phones. The client policies that we had to adhere to were not in favour of the customer yet we agents had to tell customers that we couldn't help them. This resulted in many supervisor requests, which the supervisors would almost never take. The call flows were hard to find as they were not arranged in a cohesive way. My team lead actually said to just tell customers "how it was." and just quote policy to customer. The lack of professionalism was absolutely stunning.
Work from home
Low pay, no support, incompetence of administation
Working at Alorica in Canada was fun, the schedule is flexible but the management really has to work towards employee well being. the work is really draining but the compensation is extremely less which is not worth to put the extra effort at this place. This company might help you on a temporary basis but its not a place where you could work for a long time . If your supervisor is on terms with you then taking unpaid days off is a piece of cake, other than this nothing is enjoyable here. On the positive side , I made valuable friends here for life, which made a huge difference in my life.
Customer Service Representative (Former Employee) – Hamilton, ON – 12 February 2018
I have worked for 3 call centres and this by far was the worst experience of my life. Training was one week long with little/no use of computers for training. They briefly teach you the systems then boot you on to the floor, I would not recommend this job for anyone as the supervisors play nice (sometimes) but are consistently watching and grilling you. The only way to work here is to be a robot or extremely uneducated. I would recommend interested parties go for a walk and seek work elsewhere. Normal training would be a minimum of 3 weeks in class and 1 week on floor, which would be considered sufficient training for the job, scripting and systems. DONT WASTE YOUR TIME!
No coffee maker, or utensils, and break room is extremely small for staffing 400
Pey is base, not enough for how much you work, some of the managers are nice but favourism based on your country of origin is a big issue, not flexible hours at all which is stupid cz after all this is a call center! Good only as a temporary job until you get a better opportunity
Too much work for too little pay, management not supportive