Alorica
Happiness score is 52 out of 100
2.9 out of 5 stars.
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Alorica Careers and Employment

Work happiness

Scores based on about 63 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Greg Haller
    57%
    approve of Greg Haller's performance
  • Founded
    1973
  • Company size
    1,001 to 5,000
  • Revenue
    $5m to $30m (CAD)
  • Industry
    Telecommunications
  • Headquarters
    5 Park Plaza, Suite 1100 ...
  • Link
    Alorica website

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com

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Jobs

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Customer Service Representative

4 jobs

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Rating overview

Rating is calculated based on 17.3K reviews and is evolving.

3.1520182.6720193.1220202.8320212.832022

Reviews

Customer Service Representative in Work from Home
on 13 November 2022
Fast paced and poor management

Interview process was pretty simple and job offer received in like 2 days. Very fast paced environment. Receive/make calls no pause(do have breaks though) Low pay

Sales Representative in Remote
on 6 December 2022
Awesome place

Good place to work in and supportive leaders. No pressure, just do your best. Also you get good training before starting and handful recourses to work with. Team work, home environment.

Customer Service Representative in Home based
on 4 December 2022
Horrible work place

Lack of supervisors Poor poor management Angry customers you have to deal with because they will not give you a supervisor, they just tell you to deal with them. Your asked to do more work for the same amount of pay. They benefits such. Steer clear. Just because it's working from home doesn't mean it's all what it cracks out to be. It made me severally depressed.

Customer Service Representative in Montreal, QC
on 8 November 2022
Overworked underpay no stabilité

Not very Good Co to work for very unachivable goals never got a raise or bonus in one year worked very hard never missed or late and you dont feel Appraciate at all there are some Good Managers and co Workers but overall not very Good place to work

Customer Service Representative in Hamilton, ON
on 25 September 2022
Awesome place to be. Highly recommended

Great staff Great some great customers Good management Work can be stressful depending on your shift Minimal handholding Dealing with customers who can be rude

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Questions and answers

People have asked 52 questions about working at Alorica. See the answers, explore popular topics, and discover unique insights from Alorica employees.

See questions about:

  • Working Hours
  • Benefits
  • Interviews
  • Hiring Process
  • Working Culture
  • Work from Home
  • Promotion
  • Working Environment
  • Background Check
  • CEO
  • Part Time Jobs
  • Salaries
  • Shifts
  • Dress Code
  • Job Opportunities

Interview insights

Insights from 264 Indeed users who have interviewed with Alorica within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

What kind of experience do you have, what computor experience you have, are you a team player

Shared on 26 August 2019

How would you handle difficult customers or a difficult problem. Do you work well with others. Tell us about yourself ?

Shared on 5 August 2019

How good you are at talking to people on the phone and handling customer frustration. Also how good you are at selling a product and your past experiences working with people

Shared on 23 September 2018

Common questions about Alorica

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