Front Desk Receptionist in Toronto, ON
Micromanaging overshadows great staffThe staff are very supportive and warm. However, management has very high expectations. It is also very demanding of your time. If you have a second job, you will be critiqued for not prioritizing them. Considering you’re making minimum wage and can’t afford living solely off the job, it is tough to choose one over the other. The job itself isn't just front desk. It's front desk and running a storefront on your own. For people with less experience, it would take time to get it 100% right.But management/owners expect everything to be perfect within a short period of time and act passive aggressive towards you when you make mistakes. Overall, the staff are amazing and will even help you. They recognize your hard work and are appreciate. Other front desk staff are also pretty amazing.
Esthetician in Toronto, ON
I still work here and I would never leave. The management is awesome, they’re super understanding and always in touch with you especially now during quarantine. The clients in the area are all so nice and amazing, the co workers became more like family. The new manager at the Toronto location is awesome she’s so nice and communicative. I love it here and can’t wait to return back to work once lockdown ends.
Front Desk Receptionist in Toronto, ON
Friendly Staff...Poor Management The job overall is not difficult if you have had experience in a receptionist /front desk position. However, you are expected to essentially manage the store by yourself with no manager on-site so it can be overwhelming for an individual who is not a quick learner or who does not thrive in a fast-paced environment. The job itself pays minimum wage which is in my opinion underpaid given the expected tasks and the level of responsibility that is required of you. The actual staff at the location are some of the loveliest people I have come across and deserve all the praise for being kind, professional and all-around great at their jobs which made my job easier. Many of the customers are also regulars and very easy to get along with. The management on the other hand leaves something to be desired. The rules they have in place are important and beneficial to the business however they are constantly changing with little-to-zero notice therefore I would encourage that they try to aim for more consistency when implementing a new policy or procedure. They tend to micromanage staff, talk behind their backs and create a toxic environment due to their constant gossiping and blatant favouritism. This behaviour contributes significantly to their high turnover ( from my own personal experience and the experience of others I have spoken with). They talk constantly about maintaining a "professional" environment however their actions do not always reflect this. I almost pity them a bit because they would always question why the turnover is so high and try to blame the staff who quit however it was apparent to everyone else that these people quit because of the poor management. I gave my overall experience here 3 stars due to the excellent staff and the lovely customers at the location, however I would give the management one star. Overall, given the fact that the job is minimum wage, I would say the cons outweigh the pros and would look elsewhere.
Receptionist in Vaughan, ON
No job security whatsoeverThe job itself is quite simple, and easy to learn. The friendly staff make the job enjoyable to say the least. But, management is all over the place with a lot of drama that you are warned about in the interview. Listen to the reviews that say not to apply here. There is a reason they have such a high turnover rate. Save your time and energy and apply somewhere else.
Front Desk Receptionist in Newmarket, ON
HORRIBLE, unsafe place to work with rude management Management here is AWFUL! During the interview, they really wanted to make it clear that you must be "open to criticism". Their "criticism" is sighing at you and being passive aggressive. For example, on my SECOND DAY I did not answer the phone as I should have (first time that happened), and the person who was training me sighs dramatically and says "I'LL get it." I worked reception for over two years and have had over 5 years of customer service and never have I ever heard management be so degrading to their employees. Also being paid minimum wage to take care of the ENTIRE store AND taking out the GARBAGE ALONE AT 9PM? (It's not even like the dumpster is right behind the store). It is NOT EVEN IN THE SAME PLAZA! The dump is in the lower level parking lot right behind Nofrills after you go down TWO flights of stairs, about a 2 minute walk away from the store...Please do not waste your time applying here. There are much friendlier places to work with staff who actually cares about you and your safety.