DEBT COLLECTION OFFICER (Former Employee) – Newmarket, ON – 6 May 2018
I liked doing this job until I was told that I should stay at work when there was a fire at my house. I have never felt more betrayed and hurt by my department and managment. I was never given any condolences or help. On top of that it was just becoming to stressful doing the job as there was more demand with no pay increase and I had to commute to this job.
Collection Agent (Former Employee) – Newmarket, ON – 20 April 2017
Working at Allied International was enjoyable because the people are all considerate. Collecting money is a difficult task, there is a lot of stress involved with this position without the environment in the office it would be an awful position. I would love to go back to Allied.
Customer service representative (Former Employee) – Newmarket, ON – 14 April 2017
it was a good stepping stone or filler job i'm not competitive enough for the environment but I did make a few great friendships from there. but if you are target driven and and have an amazing ability to let things roll of your back that is a good opportunity for you
Full Time Collections Agent (Current Employee) – Newmarket, ON – 3 July 2016
Very fun place to work. Coming into this job, I was expecting it to be a 'for now' job, until I get enough experience to get in to a career that I wanted. I've now been working here for 6 years. The management are amazing in knowing you have a life outside of work and if you have to leave for an emergency, they will allow it as long as you make up the hours before months end. The best part of my job is honestly knowing that I'm making a difference in some ones life. Helping someone get back on track with their finances is really a good feeling. On the other hand, the hardest part of my job are the customers that I'm not able to help out as they may not meet the criteria for our programs we offer. Having to tell someone that I'm sorry, I cant help you at this time is heartbreaking.
Collections Officer - Capital One MasterCard (Former Employee) – Newmarket, ON – 9 June 2016
Great flexibility to choose your own schedule. Co-workers are great and everyone has a mutual understanding on how stressful the job can be. Unfortunately, the salary and commission structure is on the lower end of the collection agency spectrum and management has a strong tendency to micromanage.
Account Specialist/Collection Officer (Former Employee) – Newmarket, ON – 20 May 2016
Handling a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent and over limit accounts. Followed up on delinquent customers and managed collection reports. Superior negotiations and convincing skills and excellent tracking qualities. Interpreting from English into Farsi for our Farsi speaking customers. Managing all customer inquiries and utilize probing skills to identify customer needs. Maintain fiscal records by reviewing and processing invoices. Troubleshooting and resolving all customer satisfaction issues.
Agent (Current Employee) – Newmarket, ON – 18 May 2016
The only upside to this place is that you get a garunteed 40 hours, it's a good inbetweener job until you find something better or even a winter job, and most of the co-workers are great friendly people. The management at the place is beyond terrible they offer no insight on how to achieve better work results, they have there own agendas, they are very shady and two-faced, they will never hold themselves accountable, there's not one leader at the management position. The salaries are terrible for the work they expect, when asked about why they don't pay more there reason is that they put money into renovating,games room, etc. Any complaints you have will not be heard by HR or any member of management , more times then not if you stand up for yourself they'll end up building a case against you resulting in termination. Not all of them but most are rude, unapproachable, belittling, and arrogant but there are a small handful that are the complete opposite and are great people to be around. They keep you in the dark about everything pertaining the company , one day there expanding the next day there firing people to downsize, there's very little job security, you constantly have to watch your back. It's a very high school-esque environment in terms of gossip, and how they treat people of which are ADULTS. You get judged on certain metrics depending on portfolio some of which are completely out of your hands to be able to control, whether you give 100% effort everyday or give 5% everyday is something different , there is little direction or guidance as mentioned earlier the managementmore... or "tl's" as there called have no idea what there doing and often times are asking the agents what to do. Theres no personal vendetta against this place or anyone in it in case that's what anyone reading this is thinking, it's just an honest opinion based off of what I've seen and experienced in this place of which other agents past or present can surely attest to.less
Great coworkers, steady hours
Management, salary/commission, little opportunity, list can really go on
Debt Collector (Former Employee) – Newmarket, ON – 25 April 2016
working on the phones with clients for Walmart Rewards Master Card. very stressful having to take on peoples hard situations with not putting any of your on emotions into it. Not enjoyable to be inside all day on a chair taking in stress in my opinion. I learned life is hard and nothing will be given to you, and that most people are in debt. The best thing about this place was the people very friendly and everyone is always trying to be optimistic.
Credit Operation Agent (Former Employee) – Newmarket, ON – 7 April 2016
a typically day will be arrive on time. log in to your computer on that, which they are very strict on. then the calls are dialed automatically, and you may have inbound or outbound calls. i have learned quite a lot working there. they provide a complete training as a credit operation agent. the co-workers are very nice there, one of the most attractive part for working there. the hardest part will be making your own decisions according to the situation. because every phone call is different.
Collections Officer (Former Employee) – Newmarket, ON – 8 March 2016
Similar to any collections environment, Continuously making outbound and taking inbound collections calls. Negotiation as much as allowed to help the customer relieve their debt. Always in competition with fellow employees and teams, however the team aspect is very much emphasized and acknowledged.