The concerns you have profiled are unacceptable and do not align at all with the values of our organization. We expect every associate, including and especially every leader, to treat everyone they deal with, with kindness and respect. How we treat people is more important than what we accomplish and setting this tone at the top is a fundamental requirement of being a leader. We continue to provide feedback to our leaders on their day to day interactions with their associates, and your comments are a reminder that we may still have work to do.
As for maintaining a healthy working environment, we partner with a cleaning service who is on-site during each work day to ensure our environment is kept tidy and is comfortable for our associates.
We appreciate all of your feedback.