2018 was a challenging year for our company and there were difficult but necessary decisions taken. Despite the challenges of last year, we are excited about the future. We have a new facility, allowing us to bring our associates from many offices together, along with a fully committed and engaged Executive Team who has the employee experience top of mind in all we do. We hope you will see the progress we’re making and continue with us along our journey.
By the very nature of the business we’re in, helping travelers when they experience an emergency, we do operate in a fast-paced environment. During peak travel times, there is a higher volume of work and we do staff accordingly in order to meet those needs.
We understand this time of year can be stressful for our associates and we appreciate the support and comfort they provide to our customers, who are also stressed when faced with an emergency while travelling.
We continue to work hard to refine our processes and enrich our jobs, to ensure the best service delivery for our clients and the best experience for our associates.
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