Associate (Current Employee) – Cambridge, ON – 2 November 2018
In this day and age, every company has rough spots. Unfortunately this year is Allianz's turn. Right now, everyone is busy, we work a lot and it is hard. There isn't always a perfect work/life balance. However, I have no doubt that our leadership team is working hard to correct this. THEY want work/life balance as much as the next guy. If we don't perform or if we are unhappy, then it is a reflection of them and their leadership. This company truly does care for it's employees. Every year they give more employee based benefits, whether it is a higher RRSP match, or the base vacation bumped to 3 weeks on start (rather than 2) or even market adjustments to the areas that need it. These employee benefits can't hit all employees all the time, but they are there. I choose to look at the overall company as I have seen the employee growth and benefit growth year over year and not the hard time we are in now. I have faith that our leadership team will bring us out of this difficult time and hope that more employees can look at the big picture. You invest in stocks when they are low and you prosper when they grow.
Benefit, RRSP match, 7 paid family wellness days, 3 weeks vacation to start
Manager (Current Employee) – Kitchener, ON – 16 October 2018
I was first introduced to the company by a referral from a current employee who told me about an open job position that I was qualified for.
What attracted me to this company was its mandate to help Canadian travellers if they were ever in an emergency while overseas or in the US. As an avid traveller myself, this resonated with me.
In my department, there is a great deal of collaboration and teamwork, and I enjoy working with other like-minded professionals who care about customers and their experience.
Management is supportive of new ideas and help pave the way for you to introduce your idea and help it gain broader acceptance right through to implementation and measurement. I can also see that senior management is working hard to action feedback from the employee survey and have introduced more opportunities to meet with them face-to-face at Breakfasts and during Leader calls. They've also improved how they run Town Halls to provide more strategic company information to all levels of the company.
The most enjoyable aspects of working at Allianz Global Assistance are the great supportive colleagues to work with every day, flexibility to work from home on occasion or as needed, WorkWell initiatives that encourage work/life balance, opportunities to volunteer with charitable events such as Dreams Take Flight and SickKids Heatwave Soccer, and access to senior leadership. Overall - it's a great place to learn and grow and contribute!
Caring colleagues, Great Benefits, Thriving pension plan, Being part of a global organization, Great work is recognized by management and peers.
Competing priorities resulting in trying to address too many things at once.
Management (Current Employee) – Kitchener-Waterloo, ON – 15 October 2018
Allianz Global Assistance is going through a transformation. There is a lot of change happening in the organization and it can be tough for people. It's also exciting to see the positive outcomes of what the transformation is going to result in - for our customers and employees.
For one, there are a lot of really great people to work with. As the company has grown, I have built amazing friendships and a strong network and gotten to work with some great people. Also, since Allianz is a global company, I've had the chance to work on interesting projects. I've also had the chance to work from home more often as Allianz expands its work from home capabilities.
The pay at Allianz is reasonable. The bonus, benefits and retirement program are very good. There are special theme days here and there that makes the work day fun.
Benefits, Retirement Program, Exposure to a global company, Work from home
Stressful environment that is fast-paced. Decision-making at senior levels is slow.
Medical Case Manager (Former Employee) – Kitchener, ON – 21 September 2018
The only good thing about this place is the people you work with.
It is under staffed. They buy other company's and fire the staff and don't replace them.
You will be berated and begged for help by customers all day, as they do not have the staff to help the customer base they do have and they keep expanding.
It is not a case managment job it is a task managment. So a customer can have a dieing loved one somewhere in the world and there could be a months worth of medical info in the case and you will handle a call for it. Not one person knows what is going on in a single case.
The employees have tried to beg upper managment for help and we have been told we need to work harder that we are fully staffed with an under 60% service ratio for complex medical emergency cases.
This company is the prime example of big corporate cornering a market and making the public suffer in the name of profits.
The pay. Under average and rotatimg 24/7 work environment
Mgmt (Former Employee) – Kitchener, ON – 11 September 2018
Allianz has been around for years, however they are constantly growing but NOT adapting or ready for the change. There is a lot of management that throws their weight around to intimidate staff however this is not productive nor receptive. Unfortunately, a lot of office politics and no forgiveness if staff make an error, which isn't a healthy environment.
Claims Examiner (Former Employee) – Toronto, ON – 15 May 2018
A typical day at work looked like, going in to the office, check voicemails/emails; respond to urgent matters from internal and external stakeholders as soon as possible followed by checking daily reports prior to beginning the days work.
Claims (Current Employee) – Toronto, ON – 18 March 2018
There have been many ongoing changes T this company and the management has not been good. I watched things fal apart at the seams. It’s unfortunate there was a lot of talent but doesn’t seem like it’s appreciated. Not a good culture.
Case Manager (Former Employee) – Kitchener, ON – 6 October 2015
- Friendly work environment - Call center environment - Assisted those traveling and needing medical treatment or advise - provided referrals to both hospitals and clinics all around the world - hardest part of the job was the long hours (Overtime, night shifts, stressful calls) - I have a passion for helping people, and enjoyed working with both my colleagues and clients
good culture and room for advancement if you are willing to put in the work
Director Strategic Initiatives (Former Employee) – Kitchener, ON – 17 June 2015
Great place to work. I have no complaints. I was able to work my way up the ladder from an entry level position to the director level in a relatively short period of time. This is a company that is always looking to improve on itself. I liked the fact that Allianz always put the customer first.
Customer centric - a place you could be proud to work at
a lot of red tape to get things accomplished (process, policy changes etc)
fun workplace, good people and very good trainning!
Frontline Agent IMP Customer Care (Former Employee) – Bathurst, NB – 2 June 2015
Regular days are 8 hours on the phone taking calls for either preparing a couple soon to be going on a trip, to trying to arrange billings with the hospital in Germany for the grandmother who was visiting her daughter for 2 weeks. I've learned how to read flip charts for every different insurance policies, learned how to interact with translators as this company works all around the world. Hardest part of the job would have been to try to understand everything through a miss connecting phone. And of course the best part is to help people when in need.
Fun and Respectable Company and Workplace to go to everyday
Claims Examiner (Current Employee) – Kitchener, ON – 21 September 2014
Fast paced and tight on deadlines. Must exceed on fine detail as reviewing of multi insurance policies. Management more tuned in on numbers over associate well being however in today's market productivity means higher levels on all aspects which means more numbers more positive outcome Hardest part of job is ensuring all information is accurate and that al procedures and guidelines have been met to process an out of country medical claim
Poor managed company, poorly paid, good benefits, many very lovely people
RN case Manager (Current Employee) – Waterloo, ON – 3 April 2014
12hr shifts vary in start times. Not everyone is required to work nights, which then requires other people to work extra nights. The process are inefficient, which is the most difficult part of the job. the inefficiency creates unnecessary additional work, no additional staff and at least 30% increase in work volume. The most enjoyable part of the job is knowing I am making a difference in someone's life and many of the people I work with are simply lovely!
long hours, $15000/yr drop in pay compared with hosp nursing
Productive and fun workplace with friendly employees
Data Entry Associate (Former Employee) – Kitchener, ON – 22 June 2012
Entered claims into system with support from team members including the team leader. I learned about travel insurance and support given to clients. Management was very supportive and approachable; encouraged employees for further advancement. Co-workers were friendly and open to questions, provided a lot of support. Company values are very important to employees.