3.3 out of 5 stars.
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AllianceOne Employee Review

great place to begin call centre career

I learned that i really liked being on the phone, but it's a good place to learn about working in a call centre and it is easy to great promoted, but mangement is awful in toronto, aviod operational manager.

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
1.0 out of 5 stars for Management
3.0 out of 5 stars for Culture
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Same location

Work here if you are desperate and have high tolerance

By far the most unprofessional place i worked at. As a collections agent my overall experiance was bad. After a two week of a very insufficient training which you can not take any picture of the powerpoint presentations to make practice nor get the presentetion itself but can take notes on your notebook. ( Why i can't take the ppt presentations while i can write down the whole thing? Isn't that both illogical and time consuming?) Anyway even the during the training the management made visits to class and told that the training teaches basically nothing compared to what you learn on the floor actively doing the job. But you get no realtime supervisions nor regular coaching when you go on the floor. Only other agents who have some compassion and get that you are struggling would try to assist and help you out as much as they can ( they have their job to do as well) but that's pretty much it. All the supervisors say that you can ask them about anything anytime but when you do they bounce you off one another. Not willing to answer as they are busy doing their 'job' on thier laptops. Oh and there is the occasional shout-outs on the floor by NAME about the afterwork/ lunch/ break times of agents. The whole place is like a jungle. There are sinister snakes, roaring bears, silent birds, hunters and preys ( Some agents taking other agent's high amouth payment arrangements when they bump into them on the collections system to earn a higher commission etc. you can picture the competative environment. Making people work on minimum wage making them needy for those commissions thus - 
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Same location

Sweatshop - no respect

No one here was happy to be at work - everyone was perpetually miserable. They work you to the bone and give you no respect or value. You feel like nothing but a cog in the machine and can't wait to leave.




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Same location

Terrible Place to work/ High level of Unprofessionalism from the Morning Shift Supervisors

The Eglinton, Toronto Branch is nothing to write home about. The level of discrimination and segregation is extremely high. Working with Scotia Bank Collections under AllianceOne made me experience first hand discrimination. First of all, the supervisors are never helpful and only speak to individuals they like, so, when you are recruited as a new agent you are left at their mercy and will only pray you are liked so you can be properly guided on the job- This is specific to the MORNING SHIFT SUPERVISORS. Secondly, there is no level of control over the supervisors, most times they make a lot of noise, speak rudely to agents and even customers and are highly unprofessional even during work hours WITH NO ONE TO CONTROL THEM. I really hope the head office will send a mystery shopper to watch this and confirm. Advise to Management Please pay close attention to those you appoint as Supervisors. Let them know that discrimination at work place will never bring out the best in an employee, instead it reduces their self worth and never brings good results. There should be focus on professionalism between supervisors and agents and new agents should be properly guided. There is a particular Supervisor in the morning shift who nobody ever wants to work with because of her HAUGHTINESS and HARSHNESS to agents and people around her. So she has very few people working with her. Please look properly into this, ask questions anonymously from agents around and work on this. This is not very good for your image and branding.


Level of exposure to learning on mortgages, credits etc. You will know a lot if you are interested in working in this line.


High Level of discrimination and Unprofessional-ism from the Supervisors i
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Overall rating

Based on 476 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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