AllianceOne Reviews with Jobs

Alliance One is very professional in their Policies and practices as a Company. They are one of the fastest growing company in Montegobay, Jamaica. Many School Graduates get there job work experience and career jump start here. The only draw back is the salary is very cheap.

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Work here if you are desperate and have high tolerance

Representative (Former Employee) - Toronto, ON - 29 November 2019

By far the most unprofessional place i worked at. As a collections agent my overall experiance was bad. After a two week of a very insufficient training which you can not take any picture of the powerpoint presentations to make practice nor get the presentetion itself but can take notes on your notebook. ( Why i can't take the ppt presentations while i can write down the whole thing? Isn't that both illogical and time consuming?) Anyway even the during the training the management made visits to class and told that the training teaches basically nothing compared to what you learn on the floor actively doing the job. But you get no realtime supervisions nor regular coaching when you go on the floor. Only other agents who have some compassion and get that you are struggling would try to assist and help you out as much as they can ( they have their job to do as well) but that's pretty much it. All the supervisors say that you can ask them about anything anytime but when you do they bounce you off one another. Not willing to answer as they are busy doing their 'job' on thier laptops. Oh and there is the occasional shout-outs on the floor by NAME about the afterwork/ lunch/ break times of agents. The whole place is like a jungle. There are sinister snakes, roaring bears, silent birds, hunters and preys ( Some agents taking other agent's high amouth payment arrangements when they bump into them on the collections system to earn a higher commission etc. you can picture the competative environment. Making people work on minimum wage making them needy for those commissions thus -

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Insights into AllianceOne

Based on 3 survey responses

Areas for improvement

Ability to learn new things
Fair pay for job
Energizing work tasks

Sweatshop - no respect

Collection Specialist (Former Employee) - Toronto, ON - 18 June 2019

No one here was happy to be at work - everyone was perpetually miserable. They work you to the bone and give you no respect or value. You feel like nothing but a cog in the machine and can't wait to leave.

Pros

None

Cons

Many

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Terrible Place to work/ High level of Unprofessionalism from the Morning Shift Supervisors

Collections Officer (Former Employee) - Toronto, ON - 3 February 2019

The Eglinton, Toronto Branch is nothing to write home about. The level of discrimination and segregation is extremely high. Working with Scotia Bank Collections under AllianceOne made me experience first hand discrimination. First of all, the supervisors are never helpful and only speak to individuals they like, so, when you are recruited as a new agent you are left at their mercy and will only pray you are liked so you can be properly guided on the job- This is specific to the MORNING SHIFT SUPERVISORS. Secondly, there is no level of control over the supervisors, most times they make a lot of noise, speak rudely to agents and even customers and are highly unprofessional even during work hours WITH NO ONE TO CONTROL THEM. I really hope the head office will send a mystery shopper to watch this and confirm. Advise to Management Please pay close attention to those you appoint as Supervisors. Let them know that discrimination at work place will never bring out the best in an employee, instead it reduces their self worth and never brings good results. There should be focus on professionalism between supervisors and agents and new agents should be properly guided. There is a particular Supervisor in the morning shift who nobody ever wants to work with because of her HAUGHTINESS and HARSHNESS to agents and people around her. So she has very few people working with her. Please look properly into this, ask questions anonymously from agents around and work on this. This is not very good for your image and branding.

Pros

Level of exposure to learning on mortgages, credits etc. You will know a lot if you are interested in working in this line.

Cons

High Level of discrimination and Unprofessional-ism from the Supervisors i

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AllianceOne was a great company to work for

ADMINISTRATOR (Former Employee) - Scarborough, ON - 12 January 2018

I love getting to work everyday and the staff and everyone was like family to be around. I was a team player and a hard worker and have made lots of friends and my co workerrs was very helpful

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making calls and answering

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Fast paced environment yet fun

Administrative Assistant (Former Employee) - Toronto, ON - 24 March 2016

Working for AllianceOne is not just an 8 to 5 job. Yes, with the nature of the business is always associated with "always on a deadline". Regardless of its nature, it is fun! There is an open door policy that makes it easier for the employees to discuss things with the management. Employees are friendly and willing to help you out if anyone is having difficulty with their system or simply chat.

Pros

We participate to Heart and Stroke's Big Bike and SickKids yearly Indoor Beach Volleyball

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Great company which promotes a positive culture.

Call Center Manager (Former Employee) - St. John's, NL - 2 December 2015

At AllianceOne you learn respect of co-workers and the public which is important to success. Management works with all to help ensure everyone reach their goals.

Pros

Co-workers and the strong relationships you build.

Cons

Loosing a co-worker not cut out for our industry.

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Very busy, constant on the go, always something to do

Dialer Manager (Former Employee) - Toronto, ON - 22 May 2014

Creating, uploading, downloading dialer campaigns Collection agency environment

Cons

Long hours

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Good Over all

Collections Officer (Former Employee) - North York, ON - 22 October 2013

-good co workers -pay was ok but not good compared to competitors -atmosphere was fun at times -management is ok but varies from manager to manager

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great experiance

Senior Manager (Former Employee) - Toronto, ON - 9 June 2013

to work towards monthly goals and ensuring agents are successful. this is a great part in teaching people how to do the job and watching them succeed month over month

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