Alberta One Call Employee Reviews for AgentReview this company
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While the people are the best reason to work here, there is no sense of belonging, while giving some credit to the team leads to trying to include people. You are forced to deal with some pretty cringe memes as they try to stay "hip" with the crowd. While the memes are not necessarily a con, it's more the lack of real community that is within the company. Nobody really knows, or cares who you are at the end of the day. You are just a number, and if you don't give them the numbers they want - you get ignored and socially distanced from.On top of the strong levels of favoritism. Had people in my same training group when I started get offered positions on the chat/support/pager teams. I accept that sure they could be more qualified than I for these positions, the problem lies in there was no offer, suggestion or notion that a person could advance or even train in other regions of the company. Unless you are favored by someone, chances appear to be fairly low. If they base this on your reviews or call qualities this is never stated either.Fair opportunities or at least goals to allow fair training should be available to members to give fair training possibilities to all DPA's. Never knowing if you could or would have the chance to advance is discouraging.Call monitoring and "quality scoring" is strict and stressful. Any time after the required call time you loose points starting at 10 being docked 1 point every 15 seconds. So when it comes to customers who have questions, complaints, concerns, unable to give you enough information to finalize the request, multiple tickets -
The people are by far the best reason to work here, IF you get to see or talk to them, The hours are decent and generally rotation of hours are fair, Pay is good for what you have to deal with, Working from home.
High standards for call times under what they consider to be "Quality", Regular call monitoring, Unnecessary micromanagement, No sense of belonging, No additional job opportunities unless you are a favorite, Grumpy Customers
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Based on 8 reviews
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