Alberta One Call
3.8 out of 5 stars.
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Alberta One Call

Alberta One Call Employee Review
Job work-life balance
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Management
Job culture

Busy, great training and employee support

I enjoyed my time at the call center. It was fast paced, busy, and hands on. I learned a lot, they offer wonderful training, and they do job evaluations to make sure you are doing the best you can do.

Pros

great support by supervisors, great pay

Cons

only seasonal and hard to keep on with the company

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
2.0Job security/advancement
4.0Management
5.0Culture
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Challenging but uplifting

Great challenge for those who are task-oriented and personable. Need to pay close attention to detail while also being efficient. Need to be able to adapt to new situations. Each day is drastically different from the next: sometimes you wait for half an hour for someone to call, while other days there are a hundred people waiting to get through. You need to be able to calm down angry/frustrated callers, and to drive conversation with callers who like to chat. Problem-solving and collaboration is often necessary. Must be able to follow protocol. The management team is varied and they take great pains to ensure each associate is under a manager with complementing communication styles. Alberta One Call is a nonprofit organization that is concerned with health and safety. They host team-building events and attempt to develop community in the workplace. To be a part of such an environment can be quite uplifting. The hardest part of the job on a daily basis is getting through calls in a timely manner, particularly with irate or bored customers. Harder still, yet not as common, is dealing with the emotional turmoil after a particularly mean caller. The most enjoyable part of the job is hearing the gratitude and elation in a caller's voice when you help them through the (sometimes confusing) process.
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Same roleSame location
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Pays well and has good atmosphere

Pays well and has good work atmosphere. Seasonal; employees are typically layed off in the winter and may or may not be asked back in the spring based on performance.

Pros

Good pay

Cons

Lack of job security
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Same location
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Productive and enjoyable place to work

Fair and productive seasonal position. The training is thorough and the work is fast paced. Pay is fair and hours are good, but breaks are structured so not much flexibility.
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Overall rating

3.8

Based on 8 reviews
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Ratings by category

4.6Work/Life Balance
4.3Salary/Benefits
2.9Job security/advancement
4.0Management
4.3Culture

Alberta One Call Reviews by Location

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  • Busy, great training and employee support