Alberta One Call
3.8 out of 5 stars.
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Alberta One Call Careers and Employment

About the company

  • Company size
    11 to 50
  • Industry
    Energy, Mining, Utilities
Learn more

Rating overview

Rating is calculated based on 8 reviews and is evolving.

3.5020174.0020185.0020193.002020

Reviews

Seasonal Damage Prevention Associate in Calgary, AB
on 30 December 2020
Productive and enjoyable place to work
Fair and productive seasonal position. The training is thorough and the work is fast paced. Pay is fair and hours are good, but breaks are structured so not much flexibility.
Damage Prevention Agent - Seasonal in Calgary, AB
on 29 October 2020
Stressful and Micromanaging.
While the people are the best reason to work here, there is no sense of belonging, while giving some credit to the team leads to trying to include people. You are forced to deal with some pretty cringe memes as they try to stay "hip" with the crowd. While the memes are not necessarily a con, it's more the lack of real community that is within the company. Nobody really knows, or cares who you are at the end of the day. You are just a number, and if you don't give them the numbers they want - you get ignored and socially distanced from.On top of the strong levels of favoritism. Had people in my same training group when I started get offered positions on the chat/support/pager teams. I accept that sure they could be more qualified than I for these positions, the problem lies in there was no offer, suggestion or notion that a person could advance or even train in other regions of the company. Unless you are favored by someone, chances appear to be fairly low. If they base this on your reviews or call qualities this is never stated either.Fair opportunities or at least goals to allow fair training should be available to members to give fair training possibilities to all DPA's. Never knowing if you could or would have the chance to advance is discouraging.Call monitoring and "quality scoring" is strict and stressful. Any time after the required call time you loose points starting at 10 being docked 1 point every 15 seconds. So when it comes to customers who have questions, complaints, concerns, unable to give you enough information to finalize the request, multiple tickets at once or are hard to interrupt, need to put YOU on hold for whatever reason. Forget getting a good score on your calls. You can go from a 10 to a 6 within 1 minute, down to 4 after 2 and well... You get the idea thereafter.At the end of the day, I felt I was decent at my job, and had a good connection to regular clients it always felt like there was this weight that would constantly be placed on me to do better, and even when trying it never was enough.If you can stand the micromanagement and isolation and the ever pressing weight of attempting to hit tight time goals then this is the place for you.
Dig Safe Ambassador in Calgary, AB
on 10 December 2019
Amazing people to work with.
If this was full time I would of never ever left. Great place to work and to collaborate with people that share my passion for damage prevention. I really enjoyed going in the small town parades and safety events where there were numerous other exhibits. Like every job that you love the people are a big part of it.
Seasonal Damage Prevention Associate in Calgary, AB
on 20 November 2018
Alberta one call
Some of the nicest people I've ever had the pleasure of working with. One of the best working environments I've had the pleasure of being in -- fun work parties/activities/random contests. You always know where you stand performance-wise with the company and they are truly invested in having you succeed. Also, who doesn't love working from home! I'd go back in a heartbeat.
Damage Prevention Associate in Calgary, AB
on 14 February 2018
Busy, great training and employee support
I enjoyed my time at the call center. It was fast paced, busy, and hands on. I learned a lot, they offer wonderful training, and they do job evaluations to make sure you are doing the best you can do.

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Questions and answers

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Interview insights

Insights from 6 Indeed users who have interviewed with Alberta One Call within the last 5 years.

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Process takes about a week
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