Alberta One Call
3.7 out of 5 stars.
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Alberta One Call Careers and Employment

About the company

  • Company size
    11 to 50
  • Industry
    Energy, Mining, Utilities
  • Headquarters
    140, 1209 59 Avenue SE
  • Link
    Alberta One Call website
Learn more

Rating overview

Rating is calculated based on 10 reviews and is evolving.

4.0020185.0020193.0020203.502022

Reviews

Damage Prevention Associate in Remote
on 6 January 2022
Pretty good place to work
Very fast paced call center environment with strict expectations regarding call times, personal break times, etc - but I wouldn't call it unfair. Overall enjoyable to work with if you have at least decent computer skills, and don't mind a stressful caller occasionally.
Damage Prevention Associate in Calgary, AB
on 4 January 2022
Seasonal call centre work that is fast paced in peak season
Wage is fair, but there are little to no benefits. There is no room for advancement. The work is relatively easy. Only top scoring agents get asked to stay on for winter otherwise you are laid off.
Seasonal Damage Prevention Associate in Calgary, AB
on 30 December 2020
Productive and enjoyable place to work
Fair and productive seasonal position. The training is thorough and the work is fast paced. Pay is fair and hours are good, but breaks are structured so not much flexibility.
Damage Prevention Agent - Seasonal in Calgary, AB
on 29 October 2020
Stressful and Micromanaging.
While the people are the best reason to work here, there is no sense of belonging, while giving some credit to the team leads to trying to include people. You are forced to deal with some pretty cringe memes as they try to stay "hip" with the crowd. While the memes are not necessarily a con, it's more the lack of real community that is within the company. Nobody really knows, or cares who you are at the end of the day. You are just a number, and if you don't give them the numbers they want - you get ignored and socially distanced from.On top of the strong levels of favoritism. Had people in my same training group when I started get offered positions on the chat/support/pager teams. I accept that sure they could be more qualified than I for these positions, the problem lies in there was no offer, suggestion or notion that a person could advance or even train in other regions of the company. Unless you are favored by someone, chances appear to be fairly low. If they base this on your reviews or call qualities this is never stated either.Fair opportunities or at least goals to allow fair training should be available to members to give fair training possibilities to all DPA's. Never knowing if you could or would have the chance to advance is discouraging.Call monitoring and "quality scoring" is strict and stressful. Any time after the required call time you loose points starting at 10 being docked 1 point every 15 seconds. So when it comes to customers who have questions, complaints, concerns, unable to give you enough information to finalize the request, multiple tickets at once or are hard to interrupt, need to put YOU on hold for whatever reason. Forget getting a good score on your calls. You can go from a 10 to a 6 within 1 minute, down to 4 after 2 and well... You get the idea thereafter.At the end of the day, I felt I was decent at my job, and had a good connection to regular clients it always felt like there was this weight that would constantly be placed on me to do better, and even when trying it never was enough.If you can stand the micromanagement and isolation and the ever pressing weight of attempting to hit tight time goals then this is the place for you.
Dig Safe Ambassador in Calgary, AB
on 10 December 2019
Amazing people to work with.
If this was full time I would of never ever left. Great place to work and to collaborate with people that share my passion for damage prevention. I really enjoyed going in the small town parades and safety events where there were numerous other exhibits. Like every job that you love the people are a big part of it.

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Questions and answers

People have asked 5 questions about working at Alberta One Call. See the answers, explore popular topics, and discover unique insights from Alberta One Call employees.

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Interview insights

Insights from 11 Indeed users who have interviewed with Alberta One Call within the last 5 years.

Favourable experience
Interview is easy
Process takes about a day or two

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