Alberta Gaming, Liquor & Cannabis (AGLC) Employee Reviews

I enjoy working at AGLC and the people I work with. The organization is undergoing some positive change and is paying particular attention to workplace culture and employee engagement.

Pros

Parking, Location, Work-life Balance

Cons

Compensation, Lack of flexible work options

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Used to be amazing, not anymore!

Manager (Current Employee) - St. Albert, AB - 30 November 2023

The culture has changed significantly for the worse. I had a lot of respect and admiration for the previous CEO. This company isn't where you want to spend your time as the leadership is lost.

Pros

Work life balance

Cons

Culture and Leadership

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Jobs at Alberta Gaming, Liquor & Cannabis (AGLC)

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Okay place to work

Admin support (Current Employee) - Calgary, AB - 4 October 2023

Okay place to work, there seems to be an imbalance with mangers to employees. It is extremely too heavy. Teams are told that input matters, but it really doesn’t.

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It's a job

Cannabis Representative (Former Employee) - St. Albert, AB - 26 July 2023

Not the worst place to work but by no means the best. Pay is on the low end of average, employee morale is low, and change is often made without consideration to employee opinion. Overall leadership at a lower level is great, senior managers and above seem to have no regard for employee welfare though.

Pros

Personal Spending Account, Health Spending Account, EPP Programs through Telus

Cons

Culture, Pay, Benefits/Pension, Upper leadership

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Very Little Diversity in Upper Management

Sr. Business/Process Analyst (Current Employee) - St. Albert, AB - 29 May 2023

Upper Management is very traditional with token representation of Visible minorities and people of color. There is excessive politics in the Organization and career progression for most people are very slow. No raises for last 7 years including factoring in Inflation and nonexistent budget on training.

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Insights into Alberta Gaming, Liquor & Cannabis (AGLC)

Based on 14 survey responses

What people like

Trust in colleagues
Clear sense of purpose
Fair pay for job

Areas for improvement

Supportive environment
Support from manager
Overall satisfaction

Worst place I’ve ever worked

Anonymous (Current Employee) - St. Albert, AB - 12 April 2023

If I could give it negative stars I would. This is an incredibly toxic workplace. There is no training or support and the level of micromanaging is suffocating. Stay away if you know what’s good for you.

Pros

Are there any?

Cons

Terrible management, no training, managers concerning themselves with other departments instead of their own

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Good place if you stay under the radar

Field Service Technician (Former Employee) - St. Albert, AB - 20 June 2022

Good place, fairly simple work. But if you want to advance you must be a yes man and have seniority. Benefits are good and salary is better than most technician jobs once you go through your yearly raises. Takes about seven years from the bottom level.

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Excellent place to work

GameSense Advisor (Current Employee) - Red Deer, AB - 14 November 2021

Love my job, I wish it wasn’t so late at night but understand why. Easy job with great management. Great pension & salary, great coworkers. Addition worker.

Pros

Pension, salary

Cons

Late hours

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Totally the best Company i have had the pleasure to work for

Customer Service Representative (Former Employee) - Stettler, AB - 21 March 2019

Very good Employer awesome atmosphere,friendly and respectful co-workers. Excellent benefit plan and overall great place to work. The hardest part of the job customer complaints. the best part of the job was dealing with vlt Retailers and casino. The most enjoyable part of the job was trouble shooting problem machines and generate revenue

Pros

Learn something new every day

Cons

Partime

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Server Team - Just Say NO

Systems Analyst (Current Employee) - St. Albert, AB - 30 January 2019

Thought this would be the last job where it turned out to be the worst job. Those that work hard get more work, those that do nothing but suck up are praised and promoted. No chance for advancement. HR and Management need to start doing there work properly.

Pros

Free Outdoor Parking & Earned Days Off

Cons

Incompetency and kissing up is rewarded and promoted, NO respect from management for staff, Old boys /girls club, too many to mention

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Good wage, good to staff

Warehouse Operational Support - Temporary (Former Employee) - St. Albert, AB - 10 December 2018

Manager always made sure that the employees were always happy and productive, this was one of the best jobs that I had the pleaser of working. All staff were wonderful

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Excellent Job Security/Beneftis and close to home

Gaming Revenue Analyst (Current Employee) - St. Albert, AB - 16 October 2018

I've worked at AGLC for almost 7 years and have advanced in my career from Administration to Revenue Analyst. I have taken courses through AGLC to further my education. I enjoy my co-workers, and everyone is always willing to help.

Pros

Job security/Personal days/Christmas closure/Compressed work week

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Home every night and reasonable pay.

Field Service Technician (Former Employee) - Calgary, AB - 28 February 2018

I was at AGLC for only 2 years and I enjoyed my time there. I had gear fun working the Stamped Casino every year. People are great and the boss was a fantastic guy!

Pros

Good home work balance and flexible

Cons

Pay was ok but not substantial.

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Fantastic place to work.

Hotline Operator (Former Employee) - Grande Prairie, AB - 13 February 2018

I enjoyed my time with the AGLC. They have a lot of resources in place for people to take advantage of for personal and career growth. The benefits and pension were great.

Pros

Great benefits and pension, union.

Cons

Large organization - sometimes communication between departments was an issue.

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Casual

Liquor Licensing Clerk/ Casual (Former Employee) - St. Albert, AB - 9 January 2018

I could only work casually for the AGLC after completing my summer student program. I wish I could have stayed longer. The licensing teams are very unique from one another and they were always willing to assist me. This helped my professional growth so much and I wish I could go back.

Pros

Amazing staff, Great hours, Good learning experiences

Cons

Job availability

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Very large corporation with many opportunities

Administrative Support IV (Former Employee) - St. Albert, AB - 3 January 2018

spent many years working here starting at Clerk II and working up to Clerk IV. Interaction with stakeholders. Had to learn Policy and Procedures manual for all licence types. Interaction with many other department within company

Pros

close to home free parking

Cons

At that time I wanted part time and only full time was offered

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Great place for sheep

System Analyst (Former Employee) - Edmonton, AB - 28 November 2017

If you enjoy blindly follow the sheep, this is a place for you. Don't speak up, don't innovate, don't question authority and you'll have a secure job for life. This is a normal government facility with regular pros and cons.

Pros

Job security, free parking, good pay

Cons

Terribly slow internet with tons of restrictions

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Enjoyed the workplace, fellow workers and responsiibility

Retail Trainer (Former Employee) - Southern Alberta - 26 October 2017

Joined this company late in my career, wish I had started with them when first moved to Alberta. Enjoyed my responsibility within my location. A very interesting place to work!

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Keep looking elsewhere

Employee (Current Employee) - Alberta - 25 July 2017

This position constantly changes in the delivery and management of your particular area...often without seeking input from the employees. Very little support.

Pros

decent pay

Cons

Numerous unpaid hours

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Never the same day twice.

Hot Line Operator / Customer Service (Former Employee) - Calgary, AB - 7 July 2017

Very interesting job always something new to learn since things are always changing. Very busy call centre environment, shift work was sometimes difficult.

Pros

Always Learning

Cons

Shift work

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Physical work, great group of colleges

Warehouse Operational Support (Former Employee) - St. Albert, AB - 14 January 2017

Worked Basing and topping VLTs for a bit, very physical work, but the coworkers made it worth the while. Had the odd pizza party at lunch, overall it was a fun place to work