Alberta Blue Cross Employee Review

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Questionable System
Customer Service (Former Employee) –  Edmonton, AB15 April 2019
I loved working with my co-workers, very friendly.
I hated the system that was in place. It felt like I was constantly being monitored. If I had to go to the washroom - I was timed. If I had a question to ask either our support teams or manager - I was timed. If some days required longer amounts of work off of the phones, it was tracked and seen as a negative. If I'm trying to fix an issue the first time, this constant monitoring made things more stressful.
We're told by managers that they prefer call quality not quantity. Yet if we take longer on calls and take less of them overall, we're penalized for it.
Pros
Great Co-workers
Cons
Broken System
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Incredible work environment with many opportunities.
Summer Student (Current Employee) –  Edmonton, AB21 May 2019
A typical day at work contains interesting work, but is not too stressful. I learned how to manage my time and to always be honest with managers. I loved working with the amazing workers.
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Good work life balance
Test Consultant canada (Current Employee) –  Calgary, AB12 May 2019
Pros:
- Good work life balance.
- Friendly team members
- Good medical benefits

Cons:
- Low salary
- Not friendly upper management.
- Usage of out dated tools.
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Overall rating

3.8
Based on 62 reviews
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419
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Ratings by category

3.9Work/Life Balance
3.5Salary/Benefits
3.4Job Security/Advancement
3.3Management
3.6Culture

Alberta Blue Cross Reviews by Location