Alberta Blue Cross Employee Reviews

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5.0
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Incredible work environment with many opportunities.
Summer Student (Current Employee) –  Edmonton, AB21 May 2019
A typical day at work contains interesting work, but is not too stressful. I learned how to manage my time and to always be honest with managers. I loved working with the amazing workers.
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5.0
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A great place to work.
Sr. Test Analyst (Current Employee) –  Edmonton, AB1 May 2019
A very balanced work culture where you are free to express your opinions/ideas. Lot of learning as most of the development is in house. There's a very human touch here. I met with an accident and had to go for surgery and the support was overwhelming from the mangement.
Pros
Great work and life balance, good pay, stress free atmosphere
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3.0
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Questionable System
Customer Service (Former Employee) –  Edmonton, AB15 April 2019
I loved working with my co-workers, very friendly.
I hated the system that was in place. It felt like I was constantly being monitored. If I had to go to the washroom - I was timed. If I had a question to ask either our support teams or manager - I was timed. If some days required longer amounts of work off of the phones, it was tracked and seen as a negative. If I'm trying to fix an issue the first time, this constant monitoring made things more stressful.
We're told by managers that they prefer call quality not quantity. Yet if we take longer on calls and take less of them overall, we're penalized for it.
Pros
Great Co-workers
Cons
Broken System
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3.0
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Very fast paced company
Customer Service Representative (Former Employee) –  Edmonton, AB22 February 2019
Excellent co-workers to work with, very welcoming. Work load on a day to day basis was very steady, very fast paced. Excellent training, they provided manuals for you to follow. The only thing I disliked about the company was they made you feel like you were just a number. The hardest part was leaving such with amazing co-workers.
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2.0
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Did not enjoy working there
Customer Service Representative (Former Employee) –  Edmonton, AB10 October 2018
Management is very rude and people are fake.
There's a close knit of people and if you're new, they pretend to be nice to you and once they don't like you they find every reason to have you fired.
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4.0
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Great company to work for, good work life balance
Senior Claims Analyst (Former Employee) –  Edmonton, AB27 September 2018
Very detail oriented and busy atmosphere. They strive to find the work life balance, great team building exercises. They have flexible hours to fit your life.
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4.0
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Great place to work
Claims Processor (Former Employee) –  Edmonton, AB10 September 2018
Great team environment. Able to work independently as well as ask for assistance from team and management. Learned a lot about insurance processes. Would definitely work there again.
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4.0
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Productive work place
Manager (Former Employee) –  Edmonton, AB10 September 2018
Fellow employees are positive with lot of opportunities to engage in activities with co-workers and community outside of work.
Such as corporate challenge, community volunteer, and day of giving.
Opportunity for advancement.
Pros
Free Coffee/Tea/Hot Chocolate
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3.0
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Good place to work with experience
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Edmonton, AB19 May 2018
getting a job at blue cross is a bit of a challenge. they mainly hire people who have experience in the field, or people who are easily trainable. in the customer service department job advancement is very difficult. hardest part of the job is dealing with upset or irate clients. easiest part is just relaying the information that right in front of you. there is no guess work. Monday to Friday 40 hour work week. 8:30 to 4 pm
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5.0
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Fun and rewarding place to work
Health Services Admin Support (Former Employee) –  Edmonton, AB30 April 2018
Sorting and distributing mail,
Preparation of correspondence
file retrieval
Releasing claims
Filing
Ordering Supplies

The most enjoyable part of the job was being part of a team and working together to ensure required deadlines were met
Pros
Great people, understanding management, paid training, excellent benefits, work/family balance, excellent location and hours
Cons
none
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4.0
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Low pay but great workplace
Contract and Booklet Editor (Mat Leave Position) (Former Employee) –  Edmonton, AB26 April 2018
The pay was not the greatest at the time, and the department I was in was very limited and small for advancement. It seemed others in larger departments loved their jobs, and it had a great office culture.
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5.0
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Excellent place to work
Group Case Management - Assistant (Former Employee) –  Edmonton, AB25 April 2018
Company is interested in the happiness and well being of their workers. Provides team events and functions. They treat employees fairly and professionally.
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5.0
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Fun, relaxed atmosphere.
Customer Service Representative (Current Employee) –  Edmonton, AB21 April 2018
Great place. Relaxed atmosphere. Management is awesome. Not a fan of the commute to downtown.

Fantastic coworkers. Easy to get a long with. Fun place to work.
Pros
Great atmosphere.
Cons
Commute.
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2.0
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Stay Away
Claim analyst (Former Employee) –  Edmonton9 March 2018
High expectations for very low pay. I learned that management gets bonuses for making you work harder and be productive with no salary increases for years for regular employees.
Management gets perks which employees don’t. Bottom line the company is very cheap except to management. They will fly management to Phoenix for a powwow and send Sales people to Banff for a powwows but nickel and dime the hard working non management employees.
Hardest part of the job was seeing this day to day! There was always a sense of entitlement for them and no compensation for anyone else. They really don’t care about you as you are only a number to them for productivity! They don’t talk to you and they don’t interact with you and when they do talk to you it’s about themselves!
Pros
Flex day once a month
Cons
Low pay with poor overall benefits and overly high expectations
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2.0
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Will be reviewed later
Middle Management Roles (Former Employee) –  Edmonton, AB10 January 2018
The review will be added at a later date when the information has been gone through thru. At that time all required fields will be completed as requested
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3.0
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Bad impression
Team Lead - Group Enrolment - Benefits (Former Employee) –  Edmonton, AB30 December 2017
The people I worked with had great hearts, but it always felt like there was an elephant in the room. The upper management's idea of delegation was seriously misinformed.
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4.0
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good
Recruitment Assistant (Former Employee) –  Edmonton, AB12 December 2017
Working at Alberta Blue cross was a stable and rewarding career. there were many different units and all worked independently but overall the organization had a strong focus on health well being of staff.
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5.0
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A supportive place to work
Disability Case Manager (Current Employee) –  Edmonton, AB17 November 2017
Management is supportive of staff and encourages a balance of work and life. Personal and work development is encouraged and supported by management. The focus of Blue for life is a very motivating corporate objective.
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3.0
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productive
Eligibility Benefits Administrator (Current Employee) –  Canada14 November 2017
day a work is busy.

not time to learn anything.

there is no culture.

Is hard to grow in a company that is not willing to give you a chance to use your skill.
Pros
your coworkers
Cons
long hours, poor management
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1.0
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Toxic People!
Claims Adjuster (Current Employee) –  Edmonton, AB12 August 2017
Very toxic environment and people in general. Managers are arrogant, gossip, stuck up. Their is no way to win with them, be it your a hard working person or lazy. Management and team leads create more drama then the regular employees. Good benefits and sick/vacation days. No oppruitunity to grow in any direction. Most managers love to blame others for their weakness' and enjoy gossiping more then working. They treat their employees like children with the way they talk down to them and overall approach. Lots of fake people and interactions. Lots of people rat on each other or try to get their coworkers into trouble with management. Floor managers are very distant and have a sense of superiority. Do not try to be civil or make friends as that's viewed as a weakness.
Pros
Sick/Vacation Days, Benefits
Cons
Managers, Team-Leads, Gossip, Toxic, Low-Pay
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Overall rating

3.8
Based on 62 reviews
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Ratings by category

3.9Work/Life Balance
3.5Salary/Benefits
3.4Job Security/Advancement
3.3Management
3.6Culture

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