Customer Care for a System that rarely works
Customer Care Representative (Former Employee) – North York, ON – 11 June 2014
Monitor, sell and service alarms, deal with clients, data entry, cancellations, collections, client history, ect....
I learned NOT to buy an Alarmforce system.
Management clamped down on the CSR's ability to help the clients, and would rarely offer them any resolution unless they signed another three year contract. CSR's had no power to make judgements, everything had to go through the manager/supervisor.
Had little time to visit or get to know co-workers due to the 12 hour shifts I was working.
Not being able to give real customer service to a client that I knew deserved better and the travel time to work each day.