If you want to have a stability, dont go there. They will do everything possible to kick you out before your 6 month probation. They dont understand the influence of firing people without a valid reason can hurt a person in all aspect of their life. They are taking out 40$ bi weekly from your paycheck to get you syndicate. But they cant protect you against nothing. The management from call center are not reasonable person, they will not thinking a second before erase you from there spreed sheet if they feel like it. In a average of 20 new employees, more than 15 of them will not be there before the end of 6 months probation. You can figure out, Air Canada, especially their call center have to play a part in it.
Customer Relation Bilingual (Former Employee) – Calgary, AB – 14 December 2018
No advancement for African descent. Worked there for a while, the union is too closed to management to defend the employees. The management is a bunch of incompetent poeple. Their main focus is to keep their job, their travel benefits, and get drunk. If you are willing to have sex with your boss in order to grow it's the place to go! It's definitely my worse employment experience in Canada. I am happy now that I quit the Zoo. And I have a better work life balance. Travel benefits allow you to travel on the back of the plane most of the time. Very stressful when you don't know if you will depart or sleep at the airport. Minimum salary.
Agent de vente et service à la clientèle (Current Employee) – Montréal, QC – 6 December 2018
It is unfortunate that a big company like air canada treats the employeese with no concideration. Management is awfull when you need them but when you do something wrong they penelise you. There is a huge miss lead of communication. Weather it is from HR, employee travel or just in general. Also the pay don’t match the job at all. Bonuses are very cheap. They put a huge amount of stress over you. Also there is absolutly no opportunities to go higher in the company which is opposite of what they say on their application and even when you start. They don’t acknowledge any of your skill set it only works by seniority which is impossible when you have people that been in the company for 25 years. It is the worst customer service job and by experience i wouldn’t recommend it to nobody that wants to have a decent career and oportunities to go further in a company.
Flight Attendant (Former Employee) – Toronto, ON – 26 November 2018
Colleagues are top notch! Management is awful, do nothing to support their employees. You can only reach them when they need to reach you to reprimand you for something. When you have a need, they are impossible to contact and never go out of their way to support flight attendants.
Flight Attendant (Former Employee) – Calgary, AB – 15 November 2018
As a flight attendant you have to be adaptable because you never know what the day is going to bring. Irate customers from delays, cultural differences and misunderstandings, turbulence making it harder to work, shortage of supplies such as meals, a medical emergency or an aircraft emergency. You have to be prepared to be calm even when you are being berated. You have to be compassionate and try to see the other side of a problem and most of all you have to be prepared to do any job from cleaning toilets, to washing vomit from people and seats. There are pretty much no exemptions to your job title.
You also have to have great energy to survive working all night flights overseas and a great work ethic to stay positive even though you are exhausted.
Obviously the travel to different countries and the comradiere of the crews you work with.
Being tired and hungry all the time and missing special life events at home.
Customer Service and Sales Agent (Current Employee) – Montréal, QC – 25 October 2018
The call centre is admittedly a relaxed and clean environment. The job itself is hard, as the majority of calls are customers complaining and you have no tools for resolution, instead guide them to a contact form online as Air Canada does not have an actual customer service line. The benefits are great, insurance and pension as soon as you start however the flight privileges are only available after your 6 month probation ends.
About probation, you are under a 3 strike rule which includes being sick. So you can actually be fired if you are unlucky enough to have to miss work 3x in 6 months, even though you do have paid sick days.
The pay is below average and far below that of banks or telecoms, there is almost no advancement unless you know someone in another dept. Turnover is is quite high to the point every years has an almost entirely new staff.
The company itself is a great one to work for if you can manage to migrate out of the call centre.
Maintenance Engineer (Current Employee) – Toronto, ON – 14 October 2018
very little pay for the intense work that is done. no support from upper management. absolutely no work/life balance and it seems to be something that management asks you to just deal with as opposed to working with you. union fees are too high and barely contributes to your work life. however, it is very difficult to get fired for anything as long as you are never late so take that as you will.
Service Director/ Flight Attendant (Former Employee) – Toronto, ON – 10 October 2018
Air Canada compensates well, maybe not to start, but over all takes great care of employees financially. Pension given, top notch benefits, only hard if flying- the job has negative impact on bodies and can affect health in severe ways.
Bag Agent (Former Employee) – Vancouver, BC – 9 October 2018
I learned big companies do not care about anything but the bottom line. This one is willing to work their new employees to the bone, change their shifts weekly, pay them less than min wage by enticing them with "future" flight benefits, treating them with zero respect or empathy. Terrible experience. I watched peoples bags sit for days because people were "proving a point", "Its not my job" they would say. Bad company with lazy senior employees.