Elite Customer Service Officer (Former Employee) – Richmond, BC – 29 June 2017
Good pay and Benefits Terrible hours at the start but able to trade shifts. Usually 1-9pm with Tuesday Wed off Able to trade many days off so i could travel for 6 weeks The Union is always against management and they just lost there biggest partner AC so future is unstable right now.
Extremely poor management and HR partnership. They set you up to deliver disciplinary actions and withdraw last minute. More of a "clique" environment then anything else you ,must agree with directors or else you may just get.... "restructured" great pay and benefits but an absolute toxic climate. The agents are super nice but the management have many sharks within... If you can play the game of throne... you will fit right in, dare to be honest and it will mark the end of your employment as management.
phone agent (Former Employee) – Richmond, BC – 20 October 2017
The union basically runs this place, everything is seniority based, you will never advance...ever...if you are okay with basically minimum wage after all the "mandatory" fees then maybe its for you. The staff seemed miserable, management cannot coach anyone underperforming because of the union. The hours are terrible, again because...Union! Doesn't matter if you do your job better than everyone around you, if you are not you will never get recognized for it.
Benefits - but you pay for them
Union, no advancement, low wages, Union, negative work place
Senior Manager, Financial Partner Marketing (Current Employee) – Toronto, ON – 30 August 2017
There are incredibly bright and driven individuals at Aimia who are keen to move the business forward through innovation. Unfortunately, the lack of direction and culture means there is a severe retention problem at Aimia. The constant revolving door is incredibly unproductive.
Business Analyst (Current Employee) – Toronto, ON – 29 June 2017
Good working environment where roles and responsibilities are in details and employee satisfaction is at a good level. learnt how to work in group and also perform individually depending on the role at the time and job need.
Manager (Former Employee) – Montreal/Toronto – 20 June 2017
- good pay and bonus is rich compared to more established companies - very flexible work environment, option to work from home when needed
- a lot of broken processes from a campaign production /fulfillment pov that are often never fixed... instead they are shoved aside or covered up - terrible data environment / infrastructure support - level of analytics is not very sophisticated as most of the advanced work is outsourced
- culture is very toxic... too many "leaders" with too many points of view. - too many Managers/Sr. Managers with 1 direct report... broken org structure.. might have been the case of promoting too many people in a short amount of time - with Air Canada breaking ties, this is a sinking ship
decent base salary & bonus, flexible work hours
toxic culture, a lot of negativity floating around, terrible management team
Director of Marketing (Former Employee) – Montréal, QC – 20 June 2017
Super location, benefits and work conditions, but lacks strong culture. Leadership does not walk the talk and is not accessible. Some teams work very hard and have a lot of pressure, while others seem to coast. Not much information sharing internally.
Sales Manager (Former Employee) – Toronto, ON – 28 August 2016
alot of employees and employers alike are ever so confused with their position and their day to day required activites. personally speaking i wouldnt recommend this to anyone that i would consider as a friend to be working in this...
Excellent workplace team oriented customer focused result focused.
Loyalty customer service (Former Employee) – Etobicoke ON – 4 July 2016
Call Centre, inbound calls catering to high profile customer care. Account services, Loyalty redemptions for merchandise or cash conversion. Tracking lost shipments Follow up with clients Problem resolutions Communication with our support team
I worked with a team of 30 dedicated, hard working colleagues, all focused on the same end result. ...making sure the customer was happy. Our supervisors were amazing, and supportive, and assisted with any escalations.We were empowered to complete all transactions. The best day was one where the quotas were met, customers were happy, and we all had a smile on our face. We were all fully trained, and were able to service up to 6 accounts, all with different requirements. At first challenging, but soon became a daily routine.
great team, company sponsored celebrations, atmosphere
downsizing over 2 years, seeing our colleagues leave.