The work was pleasant and challenging as a typical day at Affinity was assisting national customers with road-side emergencies, either minor or major one. i have to answer the call, ascertain the severity of the emergency and act accordingly - either by calling the necessary emergency personnel like the ambulance and/or police and call for a locksmith, etc. I have learned to be calm in different incidences, when an irate or panicked customer is on the line, how to calm the customer down and assist efficiently but also being considerate and compassionate.
The workplace itself is a renovated house and gets quite could during the winter months and very hot during the summer months - no air-conditioners in the work area.
The salary paid was minimal considering we were required to work 17hr shifts and the salary was never according to hours worked.
No benefits like medical aid, pension/provident funds were offered.