Advantage Communications
Happiness score is 46 out of 100
3.5 out of 5 stars.
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Advantage Communications Careers and Employment

Work happiness

Scores based on about 15 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they often learn something at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • Industry
    Internet & Web Services

We're helping brands PowerUp their Customer Experience by delivering the highest levels of customer service though our Jamaican, Canadian and Mexican call center outsourcing services.

We make that possible by bringing together people, passion and technology to provide the best possible customer care - in a cost-effective, and tailored way to meet the specific needs of today's customers.

Since 1996, we’ve led the way driving better results in customer satisfaction and cost-efficiency for telecommunications, financial services, retail, digital media, technology, automotive and large enterprises - and now we’re ready to challenge the industry, innovate the call center services, and deliver the next level of performance and excellence.

Through our commitment to putting people first and creating meaningful jobs, we’ve nurtured a passionate and dedicated team who have become true ambassadors of the brands we represent.

With our loyal workforce, we're proud to maintain some of the lowest attrition rates in the industry. Our current clients range in size from five full-time employees to tens of thousands of full-time employees, with a number of long-term client relationships lasting between eight and 15 years.

We offer 24/7 customer relationship management services to clients across the United States, Canada and the Caribbean via the Omni-channel mix of inbound, outbound, email, messaging, text and live chat.

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Jobs

Browse jobs by location

Charlottetown, PE

2 jobs

Salaries

Salary estimated from 55 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 111 reviews and is evolving.

3.3020184.3920193.1720202.0020213.002022

Reviews

Technical Support in Charlottetown, PE
on 16 March 2022
Managment is tough with lots of expectations

Rarely provide reference even after being a very good agent, so stressed about stats that it makes it hard to solve all clients issues efficiently, good for bilingual only as english speakers are paid such a few amount of money with a hard job. The only thing i liked is the people There!

Customer Service Representative in Regina, SK
on 30 September 2022
Organized and understanding

I loved working for advantage communications. I got to work from home and unfortunately I was going through some mental health issues which they understood and were able to help me push past some of my moments of doubt to succeed at work. Very supportive environment and you are always learning to keep up with many aspects of your day. The pay is good aswell as there are always room for anyone to move up the chain of command in the business even from home. Some positions available would require you to relocate to the head quarters city to take part in meetings in person and communicate a lot easier as a manager with the other managers instead of doing so on video call. The amount of customer safety is very strong! As well as staff safety is great!

Bilingual Customer Service Representative in Remote
on 19 August 2022
I liked Advantage, until I didn't

The first six months were amazing I was working for the Indigo campaign, and then I was "promoted" to the most hellish campaign ever, Miele Canada. All in all, if you are not bilingual, it is not worth it because you are paid minimum wage. I felt way more competent than the high school dropout management who respond to your emails when it suits them, if ever. Also, significant gossip culture among themselves.

Customer Service in Work from Home
on 11 March 2022
Worst place I have ever worked

When I first started I liked it and then after a month everyone's true colors started to show , alot of the people in lead roles are unprofessional and lack communication and empathy. I would never recommend someone to work for this company and I'm glad I left when I did .

Customer Service Representative in Work from Home
on 18 November 2021
Good for starting out on call center path for work

Work from home postion. Athough my co-workers and my support were awesome the company is definitely not set up to manage high volume calls. Constant computer issues and you are to track your tech issues and request the adjustment of time for issues, this is something that should be done by management. When calls are monitored your score is based on how the person listening is feeling that day and there are different rules for everyone it seems. When you leave the company you will fight for your papers and final pay.

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Questions and answers

People have asked 23 questions about working at Advantage Communications. See the answers, explore popular topics, and discover unique insights from Advantage Communications employees.

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Interview insights

Insights from 47 Indeed users who have interviewed with Advantage Communications within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

What hours can you work

Shared on 18 September 2018

What are my strengths and weaknesses speak about my qualities challenges i have faced before how have i handled those challenges examples of team work i have done before

Shared on 4 September 2018

Are you tech savy? If a customer complains that they have no internet, what would you do/say? Or customer says there is no light in the modem. If you are selected, when can you start? Are you able to work on shifts, holidays and weekends?

Shared on 24 July 2018

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