Great company, huge potential, but all about numbers
Service Technician (Current Employee) – Augusta, GA – 9 August 2019
ADT has been around for years, and is the top security company in North America. However, in recent years, it has become increasingly more about the numbers and less about the customers(actual and employees. We were told at one time we were internal customers). Management spends most of their time on conference calls and crunching numbers to make everything look good. Technicians are increasingly being pushed to sell and go faster. We're working on average 50+ hours a week, and were just recently placed on mandatory 6 days, so now 60+ hours. Pay is good as you get overtime after 40 hours. You have the potential to make good money, but all the hoops and hurdles make it extremely stressful, and it changes constantly.
Good pay and benefits, van to drive.
Long hours, tons of stress, too much of a numbers game.