ADT > I worked in retention. The management is making these unreal goals to accomplish. You can not succeed by their goals and expectations.
The managers give raises to their friends, and they are not fair with how they give them out... This is where a union would be great.
They actually lie and cheat, so that they owner of the company who is in the states does not know what is going on. If he did, they would be outsourcing.
There is alot of yelling and talking in the background when you are on the phone, and the management does not support you with this. They have WFM who watches everything that you do, and the times that you go the bathroom, or are off the phones.
It is very much controlled when they ( management ) want it to me. There are rules for you, and rules for others.
Hard to get time off to go to the doctors. Heartless management.
Heartless and Unfair Management